MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr

By Tracey E. Schelmetic, TMCnet Contributor  |  May 06, 2022

Increasingly, businesses of all sizes are turning to the cloud to gain the type of contact center functionality and performance their customers expect. This means that instead of large one-size-fits-all solutions (that may or may not be optimized for a company’s size, industry, business processes or workforce), companies can get cutting-edge call center and customer support technology that adapts to them, rather than the other way around.

Managed services provider CloudHesive, an Amazon Web Services Premier Consulting partner, announced this week that it has acquired Dextr, a customer service and performance dashboard for the Amazon Web Services (News - Alert) (AWS) cloud contact center. The acquisition rounds out CloudHesive’s leadership in the cloud contact center space, according to the company.

“We’re excited to bring the Dextr cloud platform into the CloudHesive portfolio,” said Jim Walker, CEO of CloudHesive. “We can offer a truly unparalleled customer contact experience platform for our customers combining Dextr with our expertise in consulting and managed services for Amazon Connect and our Customer Connect software-as-a-service platform.”

Powered by Amazon Connect, Dextr combines a full-agent dashboard with a library of cloud services at an affordable price. Dextr deploys rapidly to complement and enhance the expanding capabilities of Amazon Connect, accelerating time-to-value and business impact. The combination of Dextr and CloudHesive extends CloudHesive’s investment in the Amazon Connect contact center space and provides customers with agent management, contact center operations, and reporting capabilities for their Amazon Connect deployments.

CloudHesive serves the Amazon Connect ecosystem, leveraging its Centricity Customer Connect software-as-a-service platform to deliver migration and integration projects, deploy contact centers for remote workforces, develop capacity-on-demand and disaster-recovery-as-a-service solutions, and implement and manage cloud contact center security operations.

To learn more about how managed services can provide on-demand call center solutions, plan to attend MSPEXPO, part of the #TECHSUPERSHOW. MSPEXPO has been designed to help service providers understand how they can drive more recurring revenue, increase the valuation of their companies, grow, and protect their networks and deliver better customer service. It will also help companies looking for MSP partners to understand how MSPs can help them grow. The show will take place June 21 - 24, 2022 at the Broward County Convention Center in Fort Lauderdale, Florida.




Edited by Erik Linask