Red Hat's Extended Automation Tackles Hybrid Cloud Challenges

By Greg Tavarez, TMCnet Editor  |  May 14, 2024

Red Hat, a provider of enterprise open-source software solutions, leverages a collaborative community model to deliver reliable, high-performance technologies for Linux, hybrid cloud, containers and Kubernetes. Their offerings assist customers in integrating existing and new IT applications, developing cloud-native applications, adopting their industry-standard operating system, and automating, securing and managing complex IT environments.

I recently wrote about how Red Hat and its partners fuel AI adoption with open hybrid cloud technologies. It’s through those strategic partnerships with cloud providers, system integrators, application vendors and open-source communities that Red Hat (News - Alert) positions organizations for success in the digital age.

No wonder Red Hat's support, training and consulting services establish them as a trusted advisor to Fortune 500 companies. So, let’s look at some of the use cases of organizations getting the most out of Red Hat, especially through its Ansible Automation Platform.

For some background, the platform is a one-stop shop for strategic automation. It combines security, features, integrations and adaptability to scale automation across various IT domains. This allows for orchestration of critical workflows and optimization of IT operations, which paves the way for successful adoption of enterprise AI.

Denver, a fast-growing metropolis, oversees public services for its residents. The COVID-19 pandemic necessitated a swift shift to remote work for the city's 15,000-plus employees. To facilitate this transition and support a surge in Microsoft (News - Alert) Teams usage, Denver leveraged the Ansible Automation Platform for automated provisioning, scaling and application deployments.

Denver also established a virtual emergency operations center within a single weekend to enable coordinated crisis response. This EOC streamlined future emergency response and allowed for setup in just 15 minutes.

Following the success of their automation initiatives, Denver is actively promoting these successes and sharing their expertise with other Colorado municipalities to set a benchmark for efficient emergency management.

“During a very challenging, fast-moving situation, automation has helped create standard, repeatable processes. We can’t predict the future, but we know we will face challenges related to hiring and resource availability,” said Sean Greer, Director of IT Service Delivery, City and County of Denver. “Being able to automate processes will be fundamental to supporting new, digital ways of working to solve these challenges.”

Facing a dynamic industry where technology is vital for serving veterans and military families, Navy Federal adopted Ansible Automation Platform. This user-friendly platform, combined with a focus on open communication and teamwork, addressed technical and cultural hurdles to widespread automation.

Provisioning times went from 11 days to one day, and consistency improved across teams. Ansible also fostered a shared automation language, which let teams with different programming backgrounds collaborate more effectively. As Navy Federal expands automation across its infrastructure and explores future AI implementation, Ansible will serve as the foundation for their journey.

“We initially chose Ansible Automation Platform because of its accessibility, ease of use and our belief in the open source ethos behind the project,” said Craig Mitchell, Manager of Site Reliability Engineering, Navy Federal Credit Union. “What transpired was that Ansible Automation Platform became an accelerator of cultural change and we won big. We built a culture that is ready — and eager — to take on whatever is coming next.”

Red Hat and its platform also reached businesses overseas. MAPFRE, a global insurance company headquartered in Madrid, prioritizes exceptional customer service. To achieve this in a cloud environment, they embraced automation for faster market entry, optimized infrastructure costs, reduced environmental impact, and enhanced security.

After implementing Ansible Automation Platform, MAPFRE saw significant business benefits. The company’s time to market decreased by 55% with an 85% reduction in errors. Automatic shutdowns of unused environments and resource deletion minimized costs and environmental footprint. And automated remediation, disaster recovery and at-risk environment disconnection strengthened their security posture.

Their next step: utilizing Ansible to further minimize human error, a common culprit in over half their incidents.

“Automation is critical to help drive and sustain innovation with our customers, no matter the use case or region and whether they adopt the platform early or are automation experts tapping Ansible to support new AI possibilities,” said Sathish Balakrishnan, Vice President and General Manager, Ansible, Red Hat. “We’re pleased to have Ansible Automation Platform serve as the linchpin for these technology efforts, providing the mission-critical element of any effective modern IT strategy.”




Edited by Alex Passett
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