FEATURED NEWS
Being Prepared for the Next Workforce Disruption: Returning to the Office
Success is about the user experience. It means providing the network connectivity and services employees need to be efficient and productive, without suffering outages or slowdowns.
Latest News
Anniston Alabama Home to New viiz Call Center
viiz communications announced the opening of its new call center, located in Anniston, Alabama. The employees at this center will assist viiz customer…
CenturionCARES Releases Upgraded CARES 14.0
Call centers face many challenges from high attrition rates to scheduling issues to stress put on ill-educated agents. That is where Florida-based Cen…
Survey: Most Customers Uncomfortable with Chatbots
A recent Kantar TNS survey indicates consumers do not have a high comfort level with chatbots. But AI, automated customer service, chatbots, and conne…
IVR and Speech Recognition Design Training Added to the ITEXPO Program in Florida
TMC, Enterprise Integration Group and GM Voices announced an IVR and Speech Recognition Training course as a part of ITEXPO being held February 13-16,…
Contact Center Solutions Week in Review: NICE inContact, SAP Hybris, and More
Contact Center Solutions never fails to be filled with news and announcements. Aspect Software won an award while NICE inContact named Dizzion the new…
The Best Way for Contact Centers to Deploy Speech Analytics
The ability to analyze every customer call has become powerful and indispensable for many industries, and it has transformed the contact center into a…
Study Illustrates SAP Hybris Returns
Businesses using the cloud-based SAP Hybris solution for sales and service see ROI within three years. This is according new research by Forrester Con…
NICE inContact Names Dizzion Newest DEVone Member
NICE announced the newest member of the NICE inContact DEVone development program this week, as the DaaS company Dizzion joins the CXexchange. With th…
Aspect Asia Pacific Market Leader for Sixth Year Running
Today, Frost & Sullivan announced Aspect Software is the recipient of the 2017 Frost & Sullivan Asia pacific Outbound Systems Market Share Leadership …
Contact Center Solutions Week in Review: Solvvy, Pegasystems, and More
The Contact Center Solutions Community was brimming with news this week. Solvvy raised $12 million to fix the customer service industry while Pegasyst…
KIVA Announces New Hosted uCC for Contact Centers
KIVA Group, an omni-channel CEM/CRM software provider to financial institutions, announced its hosted Respect unified Communication Center (uCC) offer…
Pegasystems Using AI for Efficiency
Pegasystems Inc. announced new AI and virtual assistant capabilities in Pega solutions. Resolution time is lessened, errors eliminated, customer satis…
Top Leadership Skills for Management in Contact Centers
In an industry where attrition is notoriously high and retention low, contact center management is tasked with motivating agents on a daily basis. The…
Altura and Datatel to Deliver Healthcare Contact Center Optimization
Altura Center Communications and Datatel Communications Inc. have teamed up to deliver healthcare enhanced cash flow acceleration solutions. These sol…
Solvvy Raises $12 Million to Fix Customer Service Industry with AI
Solvvy announced it has raised $12 million in funding to increase its total funding to $16.5 million.
Reports: Customer Satisfaction is on the Decline
ACSI: Customer satisfaction fell in 2Q for first time since 4Q 2015. Forrester: No improvement for traditional retailers. The American Customer Satisf…
Amazon Connects with USAN Visual IVR
This week, USAN announced the availability of its Visual IVR for Amazon Connect on the AWS Marketplace. The cloud contact center solution easily integ…
Aspect Adds Cloud Vet to Cloud Operations Team
This week, Aspect Software announced a new member to its management team, as Tom Davies is the new Senior Vice President of Cloud Operations. Bringing…
How the Cloud Can Inspire Loyalty Across Customer Interaction Channels
Not long ago, customers that needed to speak with a company sales or service representative had two choices: physically go to their location (in the c…
Serenova Strengthens Portfolio with TelStrat Purchase
Today, Serenova announced the purchase of TelStrat, a provider of workforce management, analytics, quality and call recording solutions, which fits pe…
FEATURED WHITEPAPER
 |
TROUBLESHOOTING MICROSOFT 365 END-TO-END: Creating Actionable Insight Through User Experience and Service MonitoringIf your organization is among the 115M daily Microsoft Teams users or generally relies on the Microsoft 365 platform, it's safe to say that anytime a performance or service delivery issue arises, the impact on productivity and profitability is material. [DOWNLOAD NOW] |
Cloud Computing Newsletter
Sign up for our free weekly Cloud Communications Newsletter!
Get the latest expert news, reviews & resources. Tailored specifically for Cloud Computing.
Breaking News
Being Prepared for the Next Workforce Disruption: Returning to the Office
Success is about the user experience. It means providing the network connectivity and services employees need to be efficient and productive, without suffering outages or slowdowns.
TMC Labs Review: Yeastar P-Series PBX System (Cloud Edition)
Yeastar P-Series PBX System Cloud Edition was made for MSPs who not only want to serve their customers better but also make their own lives easier.
Innovation at the Edge
By utilizing both SD-WAN and SASE in conjunction, their complementary capabilities can combine to create an exceedingly scalable and reliable remote connectivity solution that boasts an array of security elements, providing a complete package.
Meet the Editorial Team
 |
Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
 |
Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
