Latest News

Masergy Releases Cloud Contact Center for Productivity
Masergy's Cloud Contact Center provides an omnichannel system that is supposed to help companies transition to a unified cloud platform, which will ul…

By: Alicia Young | 2/7/2017

Hybrid Cloud to Become Big Technology Opportunity for Enterprises
Hybrid cloud is set to be one of the biggest, most valuable technology opportunities for enterprises in the Middle East in 2017 and looking ahead over…

By: Special Guest | 2/7/2017

Salesforce Makes Acquisition to Improve User Experience
Salesforce has announced that it has acquired Sequence, a user experience design agency, to improve its own user experience.

By: Andrew Bindelglass | 2/6/2017

Why Turnkey Solutions Beat Generic Cloud Services in Virtual Training Delivery
There's no denying it - cloud has arrived. Cloud technology has seen adoption grow rapidly in recent years and is expected to be even bigger business.…

By: Daan Pepijn | 2/6/2017

Contact Center Solutions Week in Review: Aspect Taking Contact Centers to Next Level
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization …

By: Stefania Viscusi | 2/4/2017

Ensuring a Diversity of Data in AI-Led Self-Service
When it comes to enterprise data, diversity is a good thing. Companies use a great deal of data today to make predictions, build schedules, manage the…

By: Tracey E. Schelmetic | 2/3/2017

Twenty-first Century Self-Service for the Contact Center is Smart
It's no longer enough to have an FAQ page on your Web site and an antiquated interactive voice response (IVR) routing your customers' calls at the fro…

By: Tracey E. Schelmetic | 2/3/2017

Trupanion Puts Priority on Customer Experience
Trupanion provides medical insurance for your pets nationwide, and in an effort to improve its contact center operations announced its selection of As…

By: Maurice Nagle | 2/2/2017

Aspect Mila: The Enterprise Chatbot of Choice
Today, Aspect Software announced the availability of its enterprise chatbot, Aspect Mila for Slack - adding to the growing list of Microsoft Teams and…

By: Maurice Nagle | 2/1/2017

The Importance of a Monetization Strategy to Protect Embedded Medical Software
Medical equipment manufacturers are changing the way they do business by embedding valuable software into their devices. Having a proper software mone…

By: Laura Stotler | 2/1/2017

How Cloud SaaS Models Enable Organizations to Think Outside the Box
As organizations across all industries continuously look for innovative measures to improve their productivity and expand their reach, cloud-based Sof…

By: Special Guest | 1/31/2017

Compliance in the Cloud: How to Cover Your Bases
Regulatory compliance today is more burdensome than ever, and not just in heavily regulated industries like healthcare and payment card processing. In…

By: Special Guest | 1/30/2017

Contact Center Solutions Week in Review: Revation Systems, Aspect, Plantronics & More
The Contact Center Solutions week in review is a recap of all the top stories making headlines about contact centers this past week.

By: Alicia Young | 1/28/2017

Plantronics Announces New Business Intelligence Services
Plantronics recently announced its new Plantronics Manager Pro v3.9 system, which provides a wealth of data on headset users for later analysis.

By: Steve Anderson | 1/26/2017

AI Is No Substitute for Good Contact Center Solution Design
After all, you're not participating in a beta test…you just shelled out valuable cash for what you're assuming is a mature product, and you certainly …

By: Tracey E. Schelmetic | 1/26/2017

Contact Center Fraud Frozen with Verify
Bank fraud in the contact center is a serious matter, and Aspect Software seems to have the special sauce to ensure your banking institution is minima…

By: Maurice Nagle | 1/25/2017

LinkLive 8.0: New Capability for Contact Centers
The new release of Revation Systems' LinkLive 8.0 means new capability for contact center solutions.

By: Steve Anderson | 1/25/2017

Succeeding in Today's Market: Software Monetization Musts
Madhavan Ramanujam, a monetization and pricing expert with consulting firm Simon-Kucher & Partners, recently presented on software monetization musts …

By: Stefania Viscusi | 1/25/2017

The Future of Customer Engagement: Key Trends to Watch in 2017
Cloud-based communications providers are innovating faster than traditional equipment manufacturers and artificial intelligence is finally at a place …

By: Special Guest | 1/23/2017

Cloud Computing Market to Experience Sustainable Growth
A new Kable Market Research report projects "sustainable" growth ahead for the cloud computing market.

By: Steve Anderson | 1/23/2017