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What is Cloud Computing? - Types of Cloud Computing Services
Cloud computing has become ingrained in some businesses. It gives them a more cost-effective choice when they are accessing their IT solutions. Cloud …

By: Special Guest | 8/21/2019

Cloud storage: What is it and how does it work
Are you using Dropbox or Google Drive? If you're, congratulations, you're cloud user. However, "cloud storage" doesn't just help you store personal…

By: Special Guest | 8/21/2019

Why Move To The Cloud? 10 Benefits Of Cloud Computing
Are you using the cloud? It could be anything from playing games online at nj-licensed-casinos.com to testing applications online or even storing phot…

By: Special Guest | 8/21/2019

5 Benefits of Advanced Load Balancers for the Cloud
Load balancing of application traffic has been around for a long time. But, as more organisations move to the private and public cloud, it's undergoin…

By: Special Guest | 8/8/2019

The Most Important Cloud Computing Best Practice that Every Enterprise ought to Adopt
Enterprises and cloud computing are becoming increasingly inseparable. Cloud now plays what is probably the single most important role in running ente…

By: Special Guest | 8/2/2019

Trend of acquisition rules the embedded analytics industry across the world
Gaining insights from loads and chunks of data to accelerate the growth and enable efficient service to customers is necessary. Embedded analytics is …

By: Special Guest | 7/29/2019

Expereo Enhances Internet Experience in Latin America
Global provider of managed SD-WAN, Internet network solutions, Expereo, has announced its cloud acceleration hubs expansion into the growing Latin Ame…

By: Arti Loftus | 7/24/2019

The Key Cloud Computing Best Practice that Every Enterprise ought to Adopt
Enterprises and cloud computing are becoming increasingly inseparable. Cloud now plays what is probably the single most important role in running ente…

By: Special Guest | 7/9/2019

IT Survey Reveals Future of Cloud, Hybrid, Multicloud
What's the future of cloud? LogicMonitor surveyed 135 cloud professionals at AWS re:Invent to find out. Of the cloud professionals polled, 43% work in…

By: Special Guest | 7/9/2019

Clouding: What is Stopping Your Business from Switching to the Cloud?
Many companies are still reluctant when it comes to getting their IT infrastructures fully online. But what is are the biggest things preventing busin…

By: Lenildo Morais | 6/27/2019

Innovative Ways to Make Visual IVR Work For You
Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-t…

By: Erik Linask | 6/24/2019

Winners of the 2019 Cloud Computing Product of the Year Award Announced
TMC announced today the winners of the 2019 Cloud Computing Product of the Year Awards, presented by Cloud Computing magazine.

By: CustomerZone360 News | 6/20/2019

DVSAnalytics Announces Salesforce Integration
DVSAnalytics announced an advanced Salesforce integration for the Encore Workforce Optimization (WFO). The quality management and WFO firm is engineer…

By: Maurice Nagle | 6/18/2019

4 Technologies Advancing the Contact Center Industry
As businesses today become more dependent on technology, it is imperative that companies keep abreast of every innovation. One of the many areas of bu…

By: Special Guest | 6/18/2019

Creating Custom IVR Applications for Your Contact Center
When most people think "IVR," they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do m…

By: Erik Linask | 6/17/2019

CallCabinet, Call Journey Unveil Contact Center Solution
CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.

By: Maurice Nagle | 6/12/2019

Increasing Contact Center Efficiency While Reducing Costs
Modern contact center technologies allow customer service teams to operate much more efficiently to reduce cost per interaction, increase customer sat…

By: Erik Linask | 6/10/2019

New Growth and New Customers for 8x8 Contact Center
The goal of a cloud-based contact center solution should be to enable an optimal customer experience by matching each customer with the best agent, re…

By: Tracey E. Schelmetic | 6/6/2019

NexusTek Redefines IT for SMBs with Four-Tiered MSP Offering
NexusTek has redefined its MSP practice with four managed services plans to eliminate the frustration SMBs feel around IT pricing, management, integra…

By: Erik Linask | 6/3/2019

Getting to Know Your Customers: How IVR Helps Make Surveys Fast and Effective
How much do you know about your customers, their experiences, and their needs? The fact is, the more you know, the more you are able to adapt your ent…

By: Erik Linask | 6/3/2019