Latest News

John Chambers, Andreesen Join Pindrop Board
John Chambers, Cisco's chairman, and Martin Casado, of Andreessen Horowitz, have joined the board at voice security and authentication company Pindrop…

By: Paula Bernier | 2/24/2017

Taylor Reach Group Brings Consulting Services to India
The Taylor Reach Group just announced that it is bringing its global contact center solutions consultancy to India. Additionally, the company also sta…

By: Michael Guta | 2/23/2017

Red Cross Taps BroadSoft for Contact Center
BroadSoft's CC-One SaaS system proves to be just what the American Red Cross needs for rapid, high-scale contact center operations.

By: Steve Anderson | 2/21/2017

Gartner Names Amdocs Leader in 2016 Magic Quadrant for IRCM
Amdocs receives yet another award, this time from Gartner as it names the company Leader in its Integrated Revenue and Customer Management (IRCM) Magi…

By: Frank Griffin | 2/21/2017

Cyara CX Now Interoperable With Avaya
New reports say that the Cyara CX virtual agent application is now completely compliant with a slate of Avaya tools.

By: Steve Anderson | 2/20/2017

Contact Center Solutions Week in Review: Amdocs, NeoNova, Yappy
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization …

By: Stefania Viscusi | 2/18/2017

Trimble Navigation Moves Toward SaaS and Recurring Revenue Model
Trimble Navigation is working with Gemalto as the company moves from a hardware focus to software-based offerings. As Trimble transitions to a SaaS an…

By: Laura Stotler | 2/17/2017

Technology Trends Point to Automation and Improved Customer Experience
The top 2017 contact center technology trends will facilitate automation, efficiency and an improved, omni-channel customer experience.

By: Laura Stotler | 2/17/2017

Amdocs Leading Global Revenue and Customer Management Systems Market
Amdocs has reported analyst firms have ranked the company as a leader in the revenue and customer management systems market along with awards that hav…

By: Frank Griffin | 2/17/2017

AI for Contact Centers Raises Billions in Funding, a startup that creates artificial intelligence for analyzing sales calls, has completed a round of funding.

By: Andrew Bindelglass | 2/15/2017

NeoNova Takes Over Nex-Tech's Help Desk Service Contracts
NeoNova announced this week that it has acquired the service contracts for Nex-Tech's enterprise help desk customers.

By: Alicia Young | 2/14/2017

When Do Custom Cloud Applications Make Sense?
Businesses often look for a quick technology solution to satisfy their needs. Many times, selecting a vendor or commercial off-the-shelf (COTS) or sof…

By: Special Guest | 2/14/2017

Yappy Integrates IBM Watson for Cognitive Business Communications
Yappy has integrated IBM Watson to help with business communications so organizations can grow and manage the relationship with their customers for gr…

By: Michael Guta | 2/13/2017

Public or Private: Which Cloud is Right for You?
Cloud services are gaining in popularity as the capabilities continue to evolve rapidly. Along with these capabilities, many questions may arise for b…

By: Lindsey Patterson | 2/13/2017

INNITEL Unveils Omnichannel Contact Center Solution at ITEXPO
INNITEL introduced updates to its Atomic omnichannel contact center solution at ITEXPO.

By: Alicia Young | 2/9/2017

The Long but Rewarding Road to a Recurring Revenue Model
There are many challenges involved when transitioning to a recurring revenue model but with the proper analysis and planning, companies can better mon…

By: Laura Stotler | 2/9/2017

Oracle and Radish Partner for Visual Contact Center Experience
Clearly, teaming up with Oracle was a smart idea for Radish because this move allows the company to reach a whole new customer set. Likewise, a smart …

By: Alicia Young | 2/9/2017

Benefits of Taking E-commerce to the Cloud
The last two decades have been marked with tremendous growth of e-commerce. Its popularity and simplicity changed the way we see and do business today…

By: Special Guest | 2/8/2017

Getting Cloud Computing Right with Cloud Perspectives
Steven Woodward, Cloud Perspectives CEO, will be presenting at ITEXPO this week during a session titled "Cloud Connectivity: Consumer, Provider and Br…

By: Stefania Viscusi | 2/7/2017

The Power of Desktop Analytics
When a contact center agent speaks to a customer, something magical happens beyond instruction, service or an exchange of information. A human connect…

By: ASC Horizons | 2/7/2017