Latest News

Managed Cloud Services Offer Advantages for Financial Institutions
Managed private cloud services help middle market companies meet customers' specific business and regulatory requirements through customization within…

By: Special Guest | 2/20/2019

How IVR Can Boost Profitability
Modern IVR is full of capabilities that integrate with other business solutions and processes to make the most of customers' time on the phone - for b…

By: Erik Linask | 2/18/2019

TMC Announces Recipients of the 2018 Cloud Computing Excellence Awards
TMC today announced the winners of the 2018 Cloud Computing Excellence Awards.

By: CustomerZone360 News | 2/13/2019

Cloud Computing Magazine Announces Winners of 2018 Backup and Disaster Recovery Awards
TMC today announced the recipients of the 2018 Backup and Disaster Recovery Awards, presented by Cloud Computing magazine.

By: CustomerZone360 News | 2/12/2019

Bright Pattern, Paxyl Partner to Proliferate Omnichannel Contact Center Presence
Bright Pattern announced a new partnership with Paxyl Solutions, enabling the new partner to offer mid-market and enterprise customers user-friendly, …

By: Maurice Nagle | 2/12/2019

HIMSS to Serve as Stage for Spok Contact Center Solution Release
Spok Holdings is demonstrating its cloud-native enterprise communications platform that includes a fully integrated healthcare contact center with cli…

By: Maurice Nagle | 2/11/2019

ITEXPO Explores CPaaS
ITEXPO provides a convergence point for the communications space, and this year's event took a deep dive into enterprise collaboration. The session, "…

By: Special Guest | 2/8/2019

How to Identify and Eliminate the Pain Points across the Customer Journey
Discovering the root cause of a customer experience friction point requires a classification model that incorporates an exhaustive list of that compan…

By: Special Guest | 2/5/2019

What the Cloud Means for MSPs
The digital age is all about increasing monthly recurring revenue. Companies need to understand things are changing. People are seeing a huge shift in…

By: Special Guest | 2/4/2019

Transforming Toward an As-A-Service Model
Tech companies are attempting to adopt flexible consumption models to provide offerings as a service. Doing it right requires transforming both the bu…

By: Special Guest | 2/4/2019

The New Digital Workforce is Transforming the Workplace
The implementation of digital workers like AI and automation is transforming the very nature of human work.

By: Bill Yates | 2/4/2019

Artificial Intelligence Is Driving New Virtual Assistant Tools in Customer Support
Artificial intelligence (AI) has been revolutionary for solutions that support networking, logistics, diagnosis, public safety and manufacturing. AI h…

By: Tracey E. Schelmetic | 1/31/2019

Assessing Contact Center Agents for Empathy Skills
If you run a contact center, you're probably proud of your agent training program. (If you're not, hopefully you're figuring out a way to change it.) …

By: Tracey E. Schelmetic | 1/30/2019

Contact Center Serving Solutions to Federal Employees Impacted by Shutdown
The partial government shutdown is impacting many people in many ways, but Eli Lily and Company is doing what it can to make sure diabetics are receiv…

By: Maurice Nagle | 1/23/2019

Jive: How Cloud is Making Communications Better (Part 1)
We all wasting valuable time every day on tasks that decelerate our work processes due to inefficient of incomplete communications solutions. Unified …

By: Erik Linask | 1/21/2019

Cloud Communications Week in Review: Avaya, CNSG, Creston & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 1/19/2019

CNSG, nexVortex Sign Master Agent Agreement
NexVortex announced a freshly signed master agent agreement with Converged Network Services Group (CNSG). The pairing puts Exceptional SIP Trunking an…

By: Maurice Nagle | 1/18/2019

Avaya Augments Desktop Experience
Avaya aims to improve the desktop experience with a number of new additions to its portfolio. These include headsets, expanded feature support as well…

By: Maurice Nagle | 1/17/2019

Zappix Announces Amazon Alexa Integration
Zappix announced integration with Amazon Alexa to elevate the customer experience. Unveiled at NRF's BIG Show this week, the new integration will be a…

By: Maurice Nagle | 1/17/2019

Twilio Announces New Chief Product Officer
Twilio announced that as of January 14th, Chee Chew will serve as the cloud communications company's new Chief Product Officer. In joining the team, C…

By: Maurice Nagle | 1/11/2019