Latest News

Five9 Emphasizes Importance of Customer Experience at ITEXPO
TMC recently caught up with Five9's CMO Kevin Gavin, who will be speaking at ITEXPO, to discuss the importance of collaboration and the customer exper…

By: Alicia Young | 12/28/2016

Understanding the Critical Difference Between Software Licensing and Entitlement Management
Any company dealing with third-party applications and software should understand the nuances of software licensing and entitlements, as well as entitl…

By: Laura Stotler | 12/27/2016

Positioning Network Service Providers for Success with Cloud Contact Center Solutions
Network Service Providers (NSPs), historically, have mostly operated in the connectivity business. But as cloud-based solutions continue to proliferat…

By: Special Guest | 12/22/2016

City of Mesa Employs Aspect Chatbot
The City of Mesa in Arizona is employing an Aspect Software-powered chatbot with which residents can interact to do account management, mobile bill pa…

By: Paula Bernier | 12/21/2016

Ways to Optimize Call Center Solutions
Call center solutions exist to streamline activities and improve the customer journey.

By: Susan J. Campbell | 12/20/2016

Managing Expectations on Chatbots
Chat bots won't engage your customers in a complex and nuanced conversation that leaves the customer with a shining impression of the company. They ca…

By: Tracey E. Schelmetic | 12/20/2016

Why Your Business Needs a Software Licensing and Monetization Solution
The digital transformation has begun. Companies and their customers are moving to software-centric solutions and on-demand usage. That calls for an en…

By: Paula Bernier | 12/19/2016

2017 Predictions for Call Center Technology
2016 proved to be a successful year for contact centers, and 2017 is predicted to be even more dynamic and profitable for the call center industry. Wi…

By: Special Guest | 12/19/2016

Storage the SwiftStack Way
Software has an insatiable appetite for today's world. Serving as the straw stirring the drink, innovation is driving the software-defined and SaaSy r…

By: Maurice Nagle | 12/16/2016

ITEXPO Panelist Five9 Lands Zendesk Deal
Ahead of its upcoming exhibition at ITEXPO, Five9 lands a big new deal with Zendesk for telephony options.

By: Steve Anderson | 12/14/2016

Tips for Contact Center Omni-Channel Customer Engagement Excellence
Focusing on the suggested areas will aid contact centers in delivering optimal omni-channel customer engagement.

By: Susan J. Campbell | 12/14/2016

Kandy Talks RTC, Predictions for 2017
Kandy, GENBAND's platform as a service offering, has been weaving rich communications services into business and consumer applications via mobile and …

By: Stefania Viscusi | 12/13/2016

Cloud Predictions 2017
Robert Green, CTO at cloud technologies provider Dizzion, offers his predictions for the cloud in 2017.

By: Stefania Viscusi | 12/13/2016

Datera: Data as a Service for the Data Era
We are clearly in the midst of transformation in today's digital era, and garnering growing attention is data. It's not just about data, though, it's …

By: Maurice Nagle | 12/13/2016

Cloud Computing Benefits for Enterprises
Though the core benefits of efficiency and agility remains the same, let's take a high-level view on the major bucket benefits of cloud computing.

By: Special Guest | 12/13/2016

Anywhere365 Now Available on AudioCodes' CloudBond 365
Anywhere 365, a native Skype for Business based Contact Center and Dialogue Management platform, is now available on AudioCodes' CloudBond 365 applian…

By: Alicia Young | 12/7/2016

Chatbots, Personalization, Self-Service Are Growing Trends
Aspect Software, Sharpen, and ShoreTel offer customer experience predictions for 2017.

By: Paula Bernier | 12/7/2016

Webinar: Servitization for Software Monetization
Learn how software monetization is achieved through servitization in this free webinar.

By: Susan J. Campbell | 12/6/2016

Gemalto Launches Customizable Channel Partner Portal
Gemalto is introducing a customizable portal that addresses the unique software supply chain needs of its customers. The Enhanced Partner Portal enabl…

By: Paula Bernier | 12/5/2016

Empower Customers with Interactive Text Response
Despite the industry push for omnichannel customer engagement and great customer "journeys" by leveraging contact center solutions, hold times with mo…

By: Tracey E. Schelmetic | 12/2/2016