Latest News
Assessing Contact Center Agents for Empathy Skills
If you run a contact center, you're probably proud of your agent training program. (If you're not, hopefully you're figuring out a way to change it.) …
Contact Center Serving Solutions to Federal Employees Impacted by Shutdown
The partial government shutdown is impacting many people in many ways, but Eli Lily and Company is doing what it can to make sure diabetics are receiv…
Jive: How Cloud is Making Communications Better (Part 1)
We all wasting valuable time every day on tasks that decelerate our work processes due to inefficient of incomplete communications solutions. Unified …
Cloud Communications Week in Review: Avaya, CNSG, Creston & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
CNSG, nexVortex Sign Master Agent Agreement
NexVortex announced a freshly signed master agent agreement with Converged Network Services Group (CNSG). The pairing puts Exceptional SIP Trunking an…
Avaya Augments Desktop Experience
Avaya aims to improve the desktop experience with a number of new additions to its portfolio. These include headsets, expanded feature support as well…
Zappix Announces Amazon Alexa Integration
Zappix announced integration with Amazon Alexa to elevate the customer experience. Unveiled at NRF's BIG Show this week, the new integration will be a…
Twilio Announces New Chief Product Officer
Twilio announced that as of January 14th, Chee Chew will serve as the cloud communications company's new Chief Product Officer. In joining the team, C…
Incessant Tech: Redefining the Future of Work with Digital Automation Strategies
As businesses continue to undergo their digital transformation projects, many of them are looking to automation as part of the answer. Hear more at Fu…
Tehama.io: Making Sure Businesses Can Function in the Cloud Era
SVP Gene Villeneuve tells us what's going on at Tehama and how the company is helping overcome some of the challenges of the cloud age so users can fu…
Wounded Warrior Project Picks Talkdesk
Wounded Warrior Project (WWP) announced the selection of Talkdesk's enterprise contact center platform to support the WWP's warrior Resource Center in…
Helpshift, Zipwhip Discuss Messaging, Texting, CX
Customer service continues to become more asynchronous, automated, intelligent, and proactive. Just look at what companies like Helpshift and Zipwhip …
Vector Capital to Acquire Aspect Software
Workforce optimization market leader Aspect Software announced a definitive merger agreement to be purchased by Vector Capital. The deal involves $100…
More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year
Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disr…
Bright Pattern Partners with VION
Bright Pattern announced a new partnership with VION Consulting. VION will be able to better serve contact centers in the Philippines, India, Malaysia…
Voxox Appoints VP Wholesale Sales
Voxox announced the appointment of Debi Yphantides to the position of VP of wholesale sales for the cloud communications solution provider. Yphantides…
Conversational AI Outfit Pypestream Raises $15M+
Conversational enterprise AI company Pypestream has garnered more than $15 million in new funding. Insurance company W.R. Berkley led the round.
AVOXI Announces Successful Round of Financing
CaaS provider AVOXI announced a $10M round of funding from Ballast Point Ventures (BPV). The influx of funds will go toward product development, marke…
Route Mobile Announces Further Collaboration with Oracle Marketing Cloud
Oracle PartnerNetwork (OPN) member, Route Mobile Limited, unveiled further collaboration with the Oracle Marketing Cloud. The Oracle Customer Experien…
What's Happening With Cloud-Based Business Communications
The global cloud PBX market is poised for 23.5 percent compound annual growth between this year and 2024. The health care vertical is leading hosted P…
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Breaking News
Lightpath Introduces Next-Gen DDoS Protection
Lightpath, a provider of fiber-optic network connectivity, revealed LP DDoS Shield to combat the evolving threat that is DDoS.
Cradlepoint Simplifies Secure Networking for Agile Businesses with NetCloud SASE
NetCloud SASE, designed to serve agile enterprises, integrates cellular-centric SD-WAN and security into a unified solution.
IBM Invests in Cohesity and Strengthens Joint Cyber Resilience Efforts
IBM recently strengthened its cyber resilience collaboration with Cohesity to tackle data breaches.
News From Enterprise Cloud
Meet the Editorial Team
Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |