Latest News

Contact Centers Get New Help from 8x8
8x8 reveals a new communications cloud that should bolster the contact center, and also offers word on its LeChat acquisition.

By: Steve Anderson | 3/10/2017

Google Bolsters Machine Learning Platform
Google is acquiring Kaggle, a company that specializes in data science and machine learning.

By: Andrew Bindelglass | 3/9/2017

NewVoiceMedia Updates Contact Center, Sales Solution
The latest refresh of NewVoiceMedia's ContactWorld provides businesses with enhanced APIs and the ability to send SMS messages. ContactWorld also now …

By: Paula Bernier | 3/9/2017

Today, the Customer Experience Stage is the Smartphone
Customer mobility has powerful implications for companies designing customer experiences (and the contact center solutions to support them) for 2017.

By: Tracey E. Schelmetic | 3/9/2017

The Five Most Common Application Bottlenecks
Application bottlenecks can lead an otherwise functional computer or server to slow down to a crawl. The term "bottleneck" refers to both an overloade…

By: Special Guest | 3/8/2017

Five Considerations for DCOI Compliancy
DCOI stands for data center optimization initiative. It is part of a U.S. government mandate that requires all federal data centers to implement effic…

By: Special Guest | 3/8/2017

Sentinel Workshops Provide Custom Consulting Services for SMEs
Gemalto's Sentinel Workshops are an important part of the company's three-tier approach to custom consulting services. Services are designed to enhanc…

By: Laura Stotler | 3/8/2017

Cloud Disaster Recovery Mistakes Your Organization Might Be Making
Cloud computing is an excellent means to improve a company's defensive posture against failure, but the cloud that is being used has to have built-in …

By: Special Guest | 3/7/2017

Speech Analytics Market Experiencing Rapid Growth
The speech analytics market is expected to reach almost $2 billion in the next five years.

By: Andrew Bindelglass | 3/6/2017

Contact Center Solutions Week in Review: Callidus, Cyara, Bright Pattern
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization …

By: Stefania Viscusi | 3/4/2017

ServiceMotivate Takes Aim at Agent Engagement
Callidus Software Inc. announced a new armament for the contact center arsenal promising to improve the customer experience and agent performance, Ser…

By: Maurice Nagle | 3/3/2017

Servitization: Changing the Game for Manufacturers Today
During a recent webinar, Dr. Mohamad Zaki of the University of Cambridge joined Gemalto to discuss what servitization is and why manufacturers should …

By: Stefania Viscusi | 3/2/2017

MiFID II and the Urgency of the Cloud
MiFID II affects all organizations conducting business in Europe, and its 2,000 pages of regulations must be strictly followed. Minor changes to the r…

By: ASC Horizons | 3/2/2017

Voxai and Cyara Partner to Improve Contact Center Solutions
Voxai Solutions, Inc. has teamed up with Cyara in the hopes of enhancing its customer contact center technology.

By: Alicia Young | 3/2/2017

Nuance Honored at 2017 Stevie Awards
Nuance Communications was recognized at the 2017 Stevie Awards for innovations in contact center solutions and was named an industry leader in intelli…

By: Michael Guta | 3/2/2017

Bright Pattern Expands Reach to Australia and New Zealand
Bright Pattern announced that it is bringing its cloud contact center software to Australia and New Zealand in a move to expand its global reach.

By: Alicia Young | 2/28/2017

iland's Secure Cloud Services Take On Data Privacy Regulations
iland's Secure Cloud Services were released today with the intention of helping companies use the cloud, while also meeting compliance and data privac…

By: Alicia Young | 2/28/2017

The Importance of Intelligent Network Automation in Hybrid Cloud Environments
When you consider the lower infrastructure cost, greater agility, and improved security they offer in comparison to public clouds or traditional clien…

By: Special Guest | 2/27/2017

The Nuts & Bolts of Transitioning to a Recurring Revenue Model
With the proper tools and technologies, businesses can undergo a seamless and successful transition to a recurring revenue model to glean the most val…

By: Laura Stotler | 2/25/2017

Contact Center Solutions Week in Review: Broadsoft, Cyara, Avaya & More
With the weekend upon us, there's no better time than the present to take a look at the week that was in contact center solutions: Time for the Week i…

By: Maurice Nagle | 2/25/2017