Latest News

Netformx Helps Manage the Complexity of Creating Correct, Profitable Proposals
Putting together multifaceted data and telecommunications solution proposals for enterprise customers is no easy task. Not only do sales people need t…

By: Paula Bernier | 11/16/2015

What the Safe Harbor Ruling Means for the Future of Data Security
Last month Safe Harbor, a 15-year-old agreement between the U.S. and the E.U. governing data storage and transfer, was struck down. This ruling could …

By: Special Guest | 11/13/2015

Kalray Readies Second-Generation Bostan Processor to Accelerate the Data Center
European processor company Kalray, which two years ago introduced the 256-core programmable processor called Andey, in the first quarter of 2016 will …

By: Paula Bernier | 11/12/2015

Ashley Vukovits Honored Among Indianapolis Business Journal's Women of Influence
The Indianapolis Business Journal (IBJ) has named Interactive Intelligence's chief financial officer (CFO) Ashley Vukovits among its 2015 Women of Inf…

By: Peter Bernstein | 11/12/2015

Waiting on Hold is Now Newsworthy
If you are like me, there are few things more aggravating then calling a contact center and being placed on hold. Putting aside companies that refuse …

By: Peter Bernstein | 11/11/2015

TMC Announces Recipients of the 2015 Cloud Computing Storage Excellence Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2015 Clou…

By: TMC | 11/11/2015

Bare Metal IaaS Enables Major Benefits Over Conventional Virtualized Cloud
In addition to making use of the OpenStack API, AgileSERVER can be deployed as a hybrid offering, working with existing virtual cloud and colocation e…

By: Laura Stotler | 11/9/2015

Gemalto Research says ISVs Need to Adopt Enterprise User Demands
There is little doubt that we are in the midst of a true paradigm shift when it comes to the ways in which, in an increasingly software-centric and dr…

By: Peter Bernstein | 11/9/2015

Licensing Live! The Present and Future of Software Monetization
Every year, I mark my calendar for Gemalto's (formerly SafeNet's) Licensing Live! event. There are plenty of reasons for doing so, not least because I…

By: Peter Bernstein | 11/9/2015

Winners of the 2015 Cloud Computing Backup and Disaster Recovery Award Announced
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the recipients of the 2015 C…

By: TMC | 11/5/2015

Frost & Sullivan Name Interactive Intelligence Best Latin American Contact Center of 2015
When it comes to finding a way to offer up the best contact center solutions in the world, a number of companies have taken a number of different appr…

By: Oliver VanDervoort | 11/3/2015

Interactive Intelligence Results Highlight Cloud Success, R&D and Marketing Emphasis
Readers are aware that the financial results of Interactive Intelligence Group Inc. have been a good barometer for both the company's performance and …

By: Peter Bernstein | 11/3/2015

Equinix Forges Massive Transatlantic Cloud Services Link with Hibernia Networks
A powerful new high-speed communications link has been forged between telecom service provider Hibernia Networks and Equinix. Hibernia announced it wi…

By: Laura Stotler | 11/3/2015

Australian Businesses Put Customer Experience ahead of Revenue Focus
Accenture study finds Australian businesses embrace putting the customer first as top priority as success will follow.

By: Casey Houser | 11/3/2015

Conquering Six Challenges in Deploying a Multichannel Contact Center
If you are an SMB that is part of that 50 percent, and possibly more important if you are not but know you need to move on this, the forthcoming webin…

By: Peter Bernstein | 10/27/2015

Blackboard's Kentucky Contact Center Draws More Praise
Blackboard, a leading education technology company, announced an increased partnership with the Appalachian Regional Commission (ARC), alongside its S…

By: Oliver VanDervoort | 10/26/2015

MaritzCX Opens Office in Sydney
MaritzCX, the customer experience that was established last year following the combination of Allegiance and Maritz Research, today announced it has o…

By: Paula Bernier | 10/20/2015

Infor Rolls Out Cloud Solution for Public Entities
Infor, already one of the leading companies in the world when it comes to business applications in industries that are trying to focus on the cloud, a…

By: Oliver VanDervoort | 10/20/2015

Wheelings & Dealings: Bracket Computing Scores More than $45 Million to Develop Secure Computing Cell
Secure virtual infrastructure provider for the cloud, Bracket Computing, has brought in a new funding round worth more than $45 million. The company i…

By: Laura Stotler | 10/20/2015

Introducing Google Cloud Datalab, a Tool for Data Processing and Visualization
Google has joined the open source data analysis party with Cloud Datalab, a new interactive tool based on the Google Cloud Platform and running on the…

By: Clayton Hamshar | 10/19/2015