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Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…
Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…
KOOKOO for Omnichannel
Ozonetel unveiled KOOKOO Interactive Assistant, the cloud communication provider's omnichannel service widget allows for one-click, VoIP calls with a …
Vonage Business Cloud Brings Team Together with VonageFlow
Vonage announced the addition of VonageFlow to the Vonage Business Cloud (VBC) platform. The workstream collaboration solution delivers voice, SMS, fi…
Unified Experience Call for More than Just Contact Center Agents
The modern contact center is still the lead in a mission to deliver a positive customer experience, but the evolution of communications technology and…
Automotive Distributor Finds Cloud with Fusion
Fusion announced netting a five-year contract with a leading automotive distributor valued at $5.4 million, and will include several solutions from th…
iomart Introduces Cloud Communications to Portfolio
Altigen Communications and iomart Group PLC announced a partnership to deliver UK-based cloud communications, and round out iomart's cloud services po…
DHS Dubs Zoom for FedRAMP
Zoom announced the U.S. Department of Homeland Security (DHS) is sponsoring Zoom for Government for FedRAMP accreditation, with the process underway. …
Important Role Of Video Chat Is To Make Your Business Reach Great Heights!
For any business, customer satisfaction is the most important aspect that makes a business more successful. Live chat has made an importance place in …
CBTS Integrates InformaCast Fusion Into UC Solution
This week, CBTS announced the addition of Singlewire Software's InformaCast Fusion to its Hosted Enterprise Unified Communications solution. Bringing …
Mazars Sees Bottom Line Results with SD-WAN
Mazars is a top accounting firm in the United Kingdom that recently deployed the Silver Peak Unity EdgeConnect SD-WAN Solution to connect its internat…
IDC Names 5 Conversational AI Innovators
International Data Corp. today named Artificial Solutions, CogniCor, Inbenta, Kore.ai, and Personetics as IDC Innovators in the conversational AI plat…
RingCentral Signs On Icertis Contract Management
RingCentral announced this week it will be using the AI-enabled Icertis Contract Management platform to digitally transform its contract management pr…
CxEngage Injected with Quality Management
Serenova announced the integration of CXEngage Quality Management (CxQM) into CXEngage, Serenova's CCaaS solution. The robust quality management solut…
New Vonage Nexmo Offering Enable Contact Center Customization
Vonage has introduced new Nexmo offerings that enable developers and businesses to create customized contact centers.
Ribbon to Buy Edgewater for $110M
Ribbon Communications today announced plans to buy Edgewater Networks for $110 million. The deal, slated to close in the third quarter, is expected to…
Cloud Communications Week in Review: Fusion, Comtech, 8x8 & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
Vonage Says CX Cloud For All
This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the c…
Relationship Goals: Rivetz and Cognida Partner to Make The Internet Better
Rivetz is out to make the Internet easier to use and more secure putting control into the hands of the people or organizations whose data traverses th…
Put It In The Books: Fusion Completes MegaPath Acquisition
Today, Fusion announced the completion of its MegaPath acquisition. The $71.5 million purchase was made up of $61.5 million in cash and 1.7 million sh…
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Breaking News
Uncertainties Created by Unpredictable Cloud Spend
A new report by CloudZero, the 2024 State of Cloud Cost Report, reveals a clear connection between poor cost visibility and hindered job performance.
Cisco Hypershield: Revolutionizing Data Center and Cloud Security in the AI Era
Hypershield is designed to protect applications, devices, and data across diverse environments.
Lightpath Introduces Next-Gen DDoS Protection
Lightpath, a provider of fiber-optic network connectivity, revealed LP DDoS Shield to combat the evolving threat that is DDoS.
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
