Latest News
8x8 X Series Provides Integrated Customer, Collaboration Experiences
8x8's new X Series solution enables organizations to break down the departmental and communication medium barriers that prevent them from delivering a…
VoiceBase AU Addresses Australian Data Protection Acts
This week, VoiceBase unveiled VoiceBase AU. Coming Q2 of this year, the new service will offer an instance of the VoiceBase speech API platform online…
Vonage Unveils Initial 'Building Blocks'
This week, Vonage announced the arrival of real-time sentiment analysis and skills-based communications routing technologies to its repertoire. A prod…
Contact Center Solutions Week in Review: Aspect, NICE, Ozonetel & More
Digital transformation is a theme touching all points of business, riding the momentum of the cloud contact center solutions are ushering in change in…
Aspect Introduces AI Assistant Suite
This week, at the annual HIMSS (Healthcare Information and Management Systems Society) conference, Aspect Software unveiled the Aspect AI Assistant Su…
Ozonetel Unveils AI-driven Contact Center Solutions
Yesterday, Indian-based Ozonetel announced the arrival of its AI driven contact center solution, unveiling three modules for the contact center and sh…
Making Cloud Software Jive with FedRAMP Requirements
It was never in doubt that cloud computing would eventually play a major role in business technology. In fact, today, the question is not if, or even …
Robotic Process Automation Makes Compliance 'NICE'
Today, NICE unveiled enhancements to its robotic process automation platform that promise to provide operational compliance with GDPR.
Contact Center Solutions Week in Review: Aspect, CallMiner, Kaplan Group & More
Digital transformation is a theme touching all points of business, riding the momentum of the cloud contact center solutions are ushering in change in…
What Call Center Agents Can Learn about Getting to Yes
Selling something that doesn't fit a customer's needs or desires is a quick route to bad word of mouth. In the past, it took a while for bad word of m…
Aspect, CallMiner Come Together to Provide Compliance
This week, two titans of the contact center space announced a new partnership in the name of MiFID II compliance. Aspect Software and CallMiner unveil…
Top Tips for Effortless Call Center Operations-Best Practices For 2018
Implementing best practices for effortless call center operations is vital in 2018 and beyond. Advancement in technology and rise in competition is an…
Aspect Deploys Afiniti for Contact Center Routing
If it feels like a customer service agent truly understands you, technology might be responsible to thank for the match up. This is the case for Aspec…
Twilio Reportedly Readying Contact Center API Bundle
Rumor has it that Twilio is planning to unveil an API bundle that makes it easier for developers to create contact center solutions. TechCrunch has re…
Genesys Brings PureCloud to New Markets
Genesys is expanding the PureCloud solution it first introduced back in 2016. It's extending this cloud-based internet telephony offering in various g…
Upstream Appoints a New SVP, Worldwide Sales
Andy McDonald has been appointed Senior Vice President of Worldwide Sales at Upstream Works. The announcement was made Wednesday, February 14 by the O…
How Well is Your Omnichannel System Performing?
Businesses are doing what needs to be done to improve customer experience. This includes offering an omnichannel experience as opposed to the old-fash…
Focusing on the Value of Chatbots at ITEXPO
Chatbots are rapidly expanding across the business communications landscape, as consumer demand grows for fast and efficient customer service interact…
Organizations Find the Visually Impaired Can Be a Valuable Call Center Resource
Businesses and organizations looking to outsource call center and email support are finding expert help in an often overlooked place - right here in t…
Contact Center Solutions Week in Review: Margot, LumenVox, and More
Contact Center Solutions was all about making life easier through artificial intelligence (AI) and it went all the way to wine selection. If you did n…
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Breaking News
Uncertainties Created by Unpredictable Cloud Spend
A new report by CloudZero, the 2024 State of Cloud Cost Report, reveals a clear connection between poor cost visibility and hindered job performance.
Cisco Hypershield: Revolutionizing Data Center and Cloud Security in the AI Era
Hypershield is designed to protect applications, devices, and data across diverse environments.
Lightpath Introduces Next-Gen DDoS Protection
Lightpath, a provider of fiber-optic network connectivity, revealed LP DDoS Shield to combat the evolving threat that is DDoS.
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
