Latest News

New Ovum Report Ranks Interactive Intelligence Among Market Leaders
It is always nice to get industry recognition, especially when it is about being innovative and responsive and comes from independent industry analyst…

By: Peter Bernstein | 9/1/2015

What's Hurting the Contact Center Most? Report says IT Issues
Call Center Helper and NewVoiceMedia survey finds IT issues are hurting contact center performance.

By: Steve Anderson | 9/1/2015

The Cloud Holds Major Promise for the Healthcare Sector
The potential for cloud computing within the healthcare industry is tremendous, fostering tighter collaboration among professionals and better patient…

By: Laura Stotler | 8/31/2015

ClearSky Launches Global Storage Network as Alternative to Typical Cloud Service
ClearSky Data announced recently that it had launched a global storage network designed to simplify storage infrastructure and free IT departments fro…

By: Christopher Mohr | 8/28/2015

NTT Launches Multi-Cloud Offering to Facilitate Public and Hybrid Cloud Choice
Choice is one of the biggest competitive differentiators in the crowded cloud computing market. As customers become savvier about the cloud and its be…

By: Laura Stotler | 8/28/2015

Majority of Companies Expect the Cloud to Drive Revenues During Second Wave of Adoption
The cloud is riding its second wave of adoption, and organizations are beginning to understand its true scope and promise. At least according to a new…

By: Laura Stotler | 8/27/2015

Xactly Deploys Aryaka's WAN as-a-Service to Improve RDP Performance
Multiprotocol Label Switching (MPLS) directs data in high-performance telecommunication networks, but increasingly companies are finding it is not abl…

By: Michael Guta | 8/27/2015

What Does a Cloud Management Platform Provider Do? (And Other Questions You Were Afraid to Ask)
As cloud technology continues to become more ubiquitous, cloud management platform providers are growing more and more prevalent as a means to help or…

By: Special Guest | 8/26/2015

Verint Award Underscores Importance of Providing Compelling Customer Experience
Verient award for best practices in APAC by Frost & Sullivan highlights importance of customer experience globally.

By: Christopher Mohr | 8/26/2015

Veritone Launches Cloud-Based Cognitive Media Platform
So what is a Cognitive Media Platform and why is it important/disruptive? The answer to this question comes from Newport Beach, California-based Verit…

By: Peter Bernstein | 8/25/2015

Upstream Works for Finesse Recognized with UC Quality and Innovation Award
Upstream Works for Finesse wins TMC Labs award for unified communications (UC) innovation.

By: Casey Houser | 8/25/2015

Bridging the OpenStack Skills Gap
Earlier this year, a survey of 3,000 IT decision makers found that one-third were deploying private clouds to enhance enterprise operations. Half were…

By: Special Guest | 8/25/2015

QLogic, ASI Team Up to Offer Networking to VARs
Networking infrastructure provider QLogic has announced a partnership with ASI, a distributor of solution building I/O and reference architecture blue…

By: David Delony | 8/20/2015

MapR and AWS Team Up to Enable Real-Time Hadoop in the Cloud
MapR Technologies has joined ranks with AWS, making its distribution product for big data projects available in the AWS Cloud. The MapR Distribution s…

By: Laura Stotler | 8/20/2015

Why the Cloud is the Best Place to Manage Customer Identity Data
As the amount of data generated by always-connected consumers continues to increase, IT departments are scrambling to deploy technologies that are abl…

By: Special Guest | 8/19/2015

The Philippines to Remain Dominant even as Omnichannel Experiences become Critical
Frost & Sullivan highlights why momentum and talent will keep The Philippines dominant outsourcer.

By: Steve Anderson | 8/18/2015

Intercom's New Message Goals Email Marketing Tool
Outbound contact centers enhanced tracking of email remains critical for enhancing the customer experience.

By: Oliver VanDervoort | 8/18/2015

Tripwire Survey Finds Increased Cyberattacks, Lack of Defensive Confidence
Tripwire software helps businesses protect their assets by providing them policy management and file integrity monitoring among other types of securit…

By: Casey Houser | 8/18/2015

IBM Makes Open Source Mainframe Linux Play to Support Hybrid Clouds
Expanding on its open source cloud policies and activity in the open source community, IBM announced it will be building out its mainframe strategy us…

By: Laura Stotler | 8/17/2015

Software Licensing: The Benefits of Going Keyless
Remember the days when software came on a disk and you had to enter a license key to activate it? Not only that, you also had to store the license inf…

By: Peter Bernstein | 8/17/2015