Latest News

Electric Cloud Automates DevOps for Quicker, Better Software Delivery
DevOps is still a relatively new concept in many organizations, particularly those that have kept their developers and other operations teams siloed f…

By: Laura Stotler | 1/6/2016

Webair Streamlines SAP with Cloud Hosting Solution
Cloud, colocation and managed services provider Webair has announced that it has launched its SAP Cloud Hosting solution.

By: David Delony | 1/5/2016

Sphere 3D Joins Microsoft Enterprise Cloud Alliance to Virtualize Legacy Apps, Make Them Mobile
Cloud containerization, virtualization and data management solutions provider Sphere 3D has announced that it's joined the Microsoft Enterprise Cloud …

By: David Delony | 1/5/2016

NICE Systems Brings Multi-channel Recording to Skype for Business
NICE Ssytems among first to support Skype for Business using the Unified Communications Managed API.

By: Rory Lidstone | 1/4/2016

Contact Center Growth in US Strong in Q3 2015
Data from jobs4america shows net US contact center job growth of 16,587 between July 1 and September 30, 2015.

By: Rory Lidstone | 12/29/2015

CodeLathe Delivers Scale, Speed, and Reliable File Sharing with Microsoft Azure
Enterprise file sharing is a field of technology that has many different varieties and integrations. CodeLathe has announced their own approach to the…

By: John Casaretto | 12/28/2015

Jacada Expands Contact Center Solutions Deal with South African Communications Provider
Jacada expands deal with South African CSP who will use Workspace Agent Desktop and other solutions.

By: Rory Lidstone | 12/28/2015

TokBox, Polycom Leading to Faster, More Productive Tech & Conferencing Experiences in 2016
Recently, TokBox, a Telefonica company and recognized leader in WebRTC, announced the release of yet another collaborator tool in mobile integrations.…

By: Jessica N. Abraham-Hogan | 12/23/2015

Invoca Enhances Omnichannel Contact Center Capabilities with New Integrations
Invoca new integrations for call intelligence platform provide marketers better view of customer journey.

By: Rory Lidstone | 12/22/2015

The 4 Integration Pillars You Need for Digital Transformation
At this point, most people understand the strategic importance of digital transformation. Companies lacking a vision for digital strategy have fallen …

By: Special Guest | 12/21/2015

Genesys Acquires SpeechStorm to Boost Self-service Capabilities
Genesys acquisition of SpeechStorm to enhance IVR-based self-service part of series of year-end moves.

By: Rory Lidstone | 12/21/2015

Sentinel EMS Delivers Enhanced Customer Experience and Satisfaction for HP
Dealing with large technology vendors often means dealing with thousands of SKUs and myriad software licenses in need of entitlement. As I'm sure you'…

By: Peter Bernstein | 12/18/2015

How Containers Make CIOs the Real Winner of the Cloud Wars
It has become clear, even to the most causal enterprise IT observer, that the major cloud providers are in a relentless battle to win customers. These…

By: Special Guest | 12/17/2015

Cloudyn's Cloud Infrastructure Monitoring Solution Stirring Up Buzz
The gradual transition to the cloud over the past several years has introduced a seemingly endless number of newer niche markets. For instance, as the…

By: Clayton Hamshar | 12/16/2015

Huawei and Mesosphere Collaborate on Cloud Foundry Open Source Framework
This week, Huawei and Mesosphere announced a substantial new partnership that resulted in the creation of an interesting joint solution dubbed the Clo…

By: Rory Lidstone | 12/16/2015

Nobody Does Data Like Druva
Traditionally, data protection was built around data centers but as data goes mobile and moves to the cloud, a new way to manage and protect this data…

By: Maurice Nagle | 12/15/2015

Zendesk Launches Advanced Voice Offering to Facilitate Healthy Customer Relationships
Zendesk cloud-based Advanced Voice helps contact centers better manage call queues and provide enhanced customer experiences.

By: Clayton Hamshar | 12/15/2015

Wheelings and Dealings: TCN and Global Connect Merge to Grow Cloud Customer Services
TCN and Global Connect announce merger to expand cloud services footprint and portfolio.

By: David Delony | 12/14/2015

CliQr's Cloud Management Platform Critical for Hybrid Clouds
Hybrid cloud deployments have become so pervasive that it's no longer practical to expect applications to conform to the specific requirements of myri…

By: Laura Stotler | 12/10/2015

Using 'Bring Your Own Encryption' for Securing Cloud-based Data
While cloud computing, virtualisation, and other enabling technologies are integral to the Always-On business, it should not detract from the importan…

By: Special Guest | 12/10/2015