Latest News
Public Cloud: The Phases of Your Journey
It is always good to remember that the cloud focuses on high availability, reliability, and automation. Topics such as minimal infrastructure, lean te…
Hybrid Cloud Versus Multicloud
In this article you will be able to understand the difference between Hybrid Cloud and Multicloud. Thus, the reader will have more information to deci…
Transportation Company Turns to Fusion for Cloud Communications
Fusion announced the signing of a three year contract with a leading transportation company to provide cloud communications services. Fusion was able …
Five9 Integrates with TetraVX on Enterprise Contact Center Solution
This week, TetraVX announced a new integration with Five9, putting Five9's cloud contact center software into the nVX solution. The comprehensive offe…
G3, Genesys Power TPS UC Deployment
G3 Comms is outfitting TPS with a unified communications solution as part of a three-year, seven-figure deal.
Cloud Communications Week in Review: Fusion, CounterPath, Vonage & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
Vonage to Acquire NewVoiceMedia
Vonage reached an agreement to acquire NewVoiceMedia. Vonage will purchase the Contact Center as a Service (CCaaS ) provider for $350 million giving t…
Fusion Announces New Win
Cloud services provider Fusion has won a new $1.6 million deal with a major convenience store chain in the southeast.
Shedding New Light on Next Generation Customer Experiences
There's a new kind of calling for contact center companies, which are continually morphing into customer experience hubs, and one company has integrat…
Experts Offer AI Best Practices, Forecasts
AI is here today, and there's more to come. Here's what analysts expect in terms of adoption, and what LogMeIn suggests for best AI results.
What's a Contact Center Solution without WFO?
Twilio announced the acquisition of Ytica, a long time partner and provider of customizable contact center reporting, speech analytics and workforce o…
Study Highlights Obstacles to Omnichannel
This week, Calabrio announced the results of a new study. "The Danger of Digital: Why digital self-service without true omnichannel strategies risks t…
Cloud Powered RCS Creates Opportunity
Syniverse and Mavenir announced a new partnership that will bear a secure cloud-based Rich Communications (RCS) business messaging-as-a-service. The s…
PlanetOne, 8x8 Partner to Push X Series
This week, IT and telecom connectivity partner PlanetOne paired up with 8x8, serving as the cloud communication provider's newest master agent. Planet…
Major Chain Chooses Fusion for Cloud Communications
Fusion announced a new three-year agreement to deliver a major family entertainment center and restaurant chain with cloud services. The contract is f…
Aspect Appoints CEO
Today, Aspect Software unveiled its new leadership, announcing the appointment of Chris Koziol to the role of Chief Executive Officer promoting the 30…
How To Refresh Your Cloud Strategy For Superior Business Outcomes
It goes without saying that no two organizations will experience exactly the same journey to the cloud. However, there are several key milestones that…
Mitel Makes EMEA Executive Appointments
Mitel announced two executive appointments today, naming Christopher Chany Managing Director in France, and Thomas Veit Regional Vice President, Rest …
Consumers and SMBS Taking to Texting
Cloud communications software provider Zipwhip unveiled the results of "The State of Two-Way Business Texting 2018," a recently conclude study that sp…
NewVoiceMedia Showcases Success
NewVoiceMedia is trumpeting one of its success stories. The company says Allied Dispatch Solutions has significantly increased productivity since adop…
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Breaking News
DISA Chooses HPE GreenLake for Unified Cloud Prototype
Hewlett Packard Enterprise announced the Defense Information Systems Agency awarded the company a prototype Other Transaction Authority agreement for the Distributed Hybrid Multi-Cloud prototype.
Uncertainties Created by Unpredictable Cloud Spend
A new report by CloudZero, the 2024 State of Cloud Cost Report, reveals a clear connection between poor cost visibility and hindered job performance.
Cisco Hypershield: Revolutionizing Data Center and Cloud Security in the AI Era
Hypershield is designed to protect applications, devices, and data across diverse environments.
News From Enterprise Cloud
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
