Latest News
Put It In The Books: Fusion Completes MegaPath Acquisition
Today, Fusion announced the completion of its MegaPath acquisition. The $71.5 million purchase was made up of $61.5 million in cash and 1.7 million sh…
Sunwarrior to Scale with Cloud Contact Center
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series …
AI Helps With Customer Service
Customer service and AI are a match made in heaven.
Comm100 Launches AI Chatbot, Expands N.Am. Effort
Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being p…
IntelePeer Unveils New Solutions at Cisco Live
IntelePeer this week took the wraps off an array of offerings that enhance Cisco Collaboration Solutions. That includes Atmosphere Messaging for Cisco…
Real Customers, Artificial Intelligence: Transforming the Digital Support Experience
The rise of the digital enterprise and on-demand economy has borne a new wave of B2B customer - one that must become agile to remain competitive. And …
Intelsat Initiates Cloud Communications Migration
Today, Intelsat announced the selection of RingCentral as its cloud communications and collaboration solutions provider to support its locations aroun…
Deskforce Brings Voice to Zoho CRM
Deskforce and Zoho have come together to deliver a new integrated solution called the Deskforce Extension for Zoho. Available now in the Zoho Marketpl…
Telzio Transcends VoIP Transition
Telzio announced Telzio Webphone, leveraging WebRTC to enable users real time communications via an endpoint of their choosing. Because it's WebRTC-ba…
Ribbon and Subsentio Team Up on Law Enforcement Assistance Mandates
Enables Communications Service Providers leveraging Kandy to accommodate law enforcement requirements seamlessly
Arkadin Elevates Three Company Veterans
Arkadin has elevated three of its veteran employees to new positions. Mark Alexander has been tapped to fill the Chief Operating Officer role. Scott M…
Ribbon Tells Customer Stories
Ribbon Communications this week at Perspectives18 offered details on its work with the City of Los Angeles, the Department of Defense, Etisalat UAE, S…
Gold Line Adds Enghouse Interactive's CCSP Platform to Service Portfolio
The MSP market is a prime opportunity for cloud contact center services. That's why GL CloudConnect (GLCC) has added Enghouse Interactive's Contact Ce…
Winners of the 2018 Cloud Computing Product of the Year Award Announced
TMC announced the winners of the 2018 Cloud Computing Product of the Year Awards, presented by Cloud Computing magazine.
Voximplant Unveils Dialogflow Integration
This week, Voximplant announced Voximplant Connector for Dialogflow, which allows developers and organizations the ability to connect any Voximplant a…
Ventana Research Reveals Cloud Contact Center Leaders
Today, Ventana Research revealed the results of the Inaugural Value Index for Contact Centers in the Cloud, spotlighting Aspect Software. The cloud co…
CallMiner Unveils New and Improved Eureka Coach
This week, CallMiner unveiled the newest release of Eureka Coach, its agent management platform. The cloud-powered contact center solution leverages C…
Cloud Communications Week in Review: Fusion, MIPS, BNT
Welcome to the all-new Cloud Communications Online Community, sponsored by Fusion, which launched this week, and now it's time to look at what happene…
VoiceBase Venture Redefines R & D
VoiceBase announced a partnership with the University of Sheffield to create the Centre for Speech & Language Technology. Led by the VoiceBase team an…
Human Touch Transformative in Cloud Era
It's easy to get lost in the cloud shuffle. At this point, it feels as though there are countless cloud service providers, each pitching virtually the…
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Breaking News
DISA Chooses HPE GreenLake for Unified Cloud Prototype
Hewlett Packard Enterprise announced the Defense Information Systems Agency awarded the company a prototype Other Transaction Authority agreement for the Distributed Hybrid Multi-Cloud prototype.
Uncertainties Created by Unpredictable Cloud Spend
A new report by CloudZero, the 2024 State of Cloud Cost Report, reveals a clear connection between poor cost visibility and hindered job performance.
Cisco Hypershield: Revolutionizing Data Center and Cloud Security in the AI Era
Hypershield is designed to protect applications, devices, and data across diverse environments.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
