Latest News

Faction Partners with Level 3 For Secure Cloud Connections
Faction offers its enterprise clients cloud-based infrastructure that come through channel partners as private, public, and hybrid style connections. …

By: Casey Houser | 1/12/2016

SAP and Accenture Forge Unprecedented Collaboration
Looking for a way to help accelerate development of its SAP Business Suite 4 SAP HANA (SAP S/4HANA) as well as industry and line-of-business solutions…

By: Rory Lidstone | 1/12/2016

Aflac Gains J.D. Power Certification
Aflac gets J.D. Power certification for its contact centers offering an outstanding customer service experience.

By: Casey Houser | 1/11/2016

Equinix and Global Capacity to Provide Enterprises with Direct Access to Cloud Services
Large enterprises with a global presence have to connect with all their assets, no matter where they are, and access the resources they need anytime. …

By: Michael Guta | 1/11/2016

NetCarrier Authorizes VoIP Supply to Distribute nCloud
Voice and data services provider NetCarrier recently announced a new strategic partnership with VoIP Supply, a large global reseller of Voice over Int…

By: Clayton Hamshar | 1/11/2016

Amazon Web Services Opens Data Centers in Korea
Going into 2016, Amazon Web Services (AWS) was one of the top competitors to watch in the data center space. After all, AWS managed to further cement …

By: Rory Lidstone | 1/7/2016

ShoreTel's Corvisa Acquisition is Officially Complete
You may recall, prior to the new year, that ShoreTel announced the acquisition of cloud-based unified communications provider Corvisa for a reported $…

By: Rory Lidstone | 1/7/2016

Interactive Intelligence Incorporates Callback Features via New Reseller Agreement
Interactive Intelligence using Virtual Hold Technology (VHT) callback features as part of new reseller agreement.

By: Clayton Hamshar | 1/6/2016

Positioning to Fully Leverage the Software Subscription Market
The numerous predictions by industry experts in virtually every vertical market about the "Big" trends impacting how businesses will conduct themselve…

By: Peter Bernstein | 1/6/2016

Over Half of Customer Experience Officers have not used Big Data to Improve Strategy
Survey of Chief Experience Officers by Consero finds majority still not using Big Data to enhance customer experiences.

By: John Casaretto | 1/6/2016

Electric Cloud Automates DevOps for Quicker, Better Software Delivery
DevOps is still a relatively new concept in many organizations, particularly those that have kept their developers and other operations teams siloed f…

By: Laura Stotler | 1/6/2016

Webair Streamlines SAP with Cloud Hosting Solution
Cloud, colocation and managed services provider Webair has announced that it has launched its SAP Cloud Hosting solution.

By: David Delony | 1/5/2016

Sphere 3D Joins Microsoft Enterprise Cloud Alliance to Virtualize Legacy Apps, Make Them Mobile
Cloud containerization, virtualization and data management solutions provider Sphere 3D has announced that it's joined the Microsoft Enterprise Cloud …

By: David Delony | 1/5/2016

NICE Systems Brings Multi-channel Recording to Skype for Business
NICE Ssytems among first to support Skype for Business using the Unified Communications Managed API.

By: Rory Lidstone | 1/4/2016

Contact Center Growth in US Strong in Q3 2015
Data from jobs4america shows net US contact center job growth of 16,587 between July 1 and September 30, 2015.

By: Rory Lidstone | 12/29/2015

CodeLathe Delivers Scale, Speed, and Reliable File Sharing with Microsoft Azure
Enterprise file sharing is a field of technology that has many different varieties and integrations. CodeLathe has announced their own approach to the…

By: John Casaretto | 12/28/2015

Jacada Expands Contact Center Solutions Deal with South African Communications Provider
Jacada expands deal with South African CSP who will use Workspace Agent Desktop and other solutions.

By: Rory Lidstone | 12/28/2015

TokBox, Polycom Leading to Faster, More Productive Tech & Conferencing Experiences in 2016
Recently, TokBox, a Telefonica company and recognized leader in WebRTC, announced the release of yet another collaborator tool in mobile integrations.…

By: Jessica N. Abraham-Hogan | 12/23/2015

Invoca Enhances Omnichannel Contact Center Capabilities with New Integrations
Invoca new integrations for call intelligence platform provide marketers better view of customer journey.

By: Rory Lidstone | 12/22/2015

The 4 Integration Pillars You Need for Digital Transformation
At this point, most people understand the strategic importance of digital transformation. Companies lacking a vision for digital strategy have fallen …

By: Special Guest | 12/21/2015