Latest News
8x8 on AI Bolstering Bender
This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt…
Bright Pattern Announces Integration with Google on Text-to-Speech
In a recent release, Bright Pattern recently announced its integration with Google Cloud Text-to-Speech.
Cloud Migration ROI: 5 Things to Expect from a Real Cloud Assessment & Plan
With Forrester predicting that more than 50% of global enterprises will rely on at least one public cloud platform in 2018, the question of cloud migr…
VOX Partners with Ocular on O!Connect
O!Connect is VOX's hosted contact center solution, based on Aspect Software and delivered in partnership with Ocular Technologies.
How Customer Service Can Get Onboard with Digital Transformation
For call center, contact center, and other customer service operations, AI, the cloud, omnichannel communications, and workforce management are key en…
Really Simple Systems Enables 'Explicit Consent'
Really Simple Systems announced the commencement of the second phase of a three phase plan to deliver a fully compliant solution. With each release, t…
Computenix Video Call Center Elevates Patient Engagement with WebRTC
Computenix announced the arrival of the Computenix Video Call Center. The agent-assist tool allows patients to connect with healthcare professionals, …
Amazon's Ring Adopts Aspect WFM Solution
Ring has tapped Aspect Software to provide it with a workforce management solution. Aspect Via will be the exclusive WFM solution for more than 1,000 …
Cisco Reveals Cloud Customer Service Ambitions
Cisco combines mid-market cloud contact center offerings into single solution, aims to address all aspects of the customer journey, and pronounces pla…
TCN, CallMiner Combine in Contact Center Solution
This week, TCN and CallMiner unveiled an integration partnership putting the power of CallMiner Eureka within TCN's cloud contact center solution, Pla…
Serenova Adds to Senior Leadership
CCaaS and WFO provider Serenova named a couple new members to its leadership team today. David Nelson will serve as Chief Financial Officer (CFO) with…
Don't Put Customer Experience on the Backburner
Instead of working to deliver great - or at least good - customer experiences, many businesses today simply outsource customer service, or focus on cu…
Aspect Software Recognizes the Real Customer Service Gems
Aspect Software announced the GEM (Going the Extra Mile) Award geared toward rewarding exceptional customer service agents who over exceed on expectat…
Aspect Garners Contact Center Scheduling Patent
Aspect Software garnered a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based digit…
Reinventing the Contact Center
Are human agents still a necessity as bots are replacing the need for a live being, saving time and resources?
ZaiLab Putting the Cloud into Cloud Contact Center
Security has become an even bigger issue, but not one that's unique to cloud providers, but one that impacts every provider, business, and individual …
Verint Announces AI-powered Virtual Assistant
Verint released new customer self-service capabilities that include AI-powered enterprise chatbots and intelligent virtual assistants - riding project…
8x8 X Series Provides Integrated Customer, Collaboration Experiences
8x8's new X Series solution enables organizations to break down the departmental and communication medium barriers that prevent them from delivering a…
VoiceBase AU Addresses Australian Data Protection Acts
This week, VoiceBase unveiled VoiceBase AU. Coming Q2 of this year, the new service will offer an instance of the VoiceBase speech API platform online…
Vonage Unveils Initial 'Building Blocks'
This week, Vonage announced the arrival of real-time sentiment analysis and skills-based communications routing technologies to its repertoire. A prod…
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Breaking News
Cradlepoint Simplifies Secure Networking for Agile Businesses with NetCloud SASE
NetCloud SASE, designed to serve agile enterprises, integrates cellular-centric SD-WAN and security into a unified solution.
IBM Invests in Cohesity and Strengthens Joint Cyber Resilience Efforts
IBM recently strengthened its cyber resilience collaboration with Cohesity to tackle data breaches.
Financial Firms Face Data Security Risks with Untouched Files in Collaborative Apps
According to a report by Metomic, a good portion of sensitive files stored in these collaborative platforms remain stagnant for extended periods.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
