Latest News
Automotive Distributor Finds Cloud with Fusion
Fusion announced netting a five-year contract with a leading automotive distributor valued at $5.4 million, and will include several solutions from th…
iomart Introduces Cloud Communications to Portfolio
Altigen Communications and iomart Group PLC announced a partnership to deliver UK-based cloud communications, and round out iomart's cloud services po…
DHS Dubs Zoom for FedRAMP
Zoom announced the U.S. Department of Homeland Security (DHS) is sponsoring Zoom for Government for FedRAMP accreditation, with the process underway. …
Important Role Of Video Chat Is To Make Your Business Reach Great Heights!
For any business, customer satisfaction is the most important aspect that makes a business more successful. Live chat has made an importance place in …
CBTS Integrates InformaCast Fusion Into UC Solution
This week, CBTS announced the addition of Singlewire Software's InformaCast Fusion to its Hosted Enterprise Unified Communications solution. Bringing …
Mazars Sees Bottom Line Results with SD-WAN
Mazars is a top accounting firm in the United Kingdom that recently deployed the Silver Peak Unity EdgeConnect SD-WAN Solution to connect its internat…
IDC Names 5 Conversational AI Innovators
International Data Corp. today named Artificial Solutions, CogniCor, Inbenta, Kore.ai, and Personetics as IDC Innovators in the conversational AI plat…
RingCentral Signs On Icertis Contract Management
RingCentral announced this week it will be using the AI-enabled Icertis Contract Management platform to digitally transform its contract management pr…
CxEngage Injected with Quality Management
Serenova announced the integration of CXEngage Quality Management (CxQM) into CXEngage, Serenova's CCaaS solution. The robust quality management solut…
New Vonage Nexmo Offering Enable Contact Center Customization
Vonage has introduced new Nexmo offerings that enable developers and businesses to create customized contact centers.
Ribbon to Buy Edgewater for $110M
Ribbon Communications today announced plans to buy Edgewater Networks for $110 million. The deal, slated to close in the third quarter, is expected to…
Cloud Communications Week in Review: Fusion, Comtech, 8x8 & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
Vonage Says CX Cloud For All
This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the c…
Relationship Goals: Rivetz and Cognida Partner to Make The Internet Better
Rivetz is out to make the Internet easier to use and more secure putting control into the hands of the people or organizations whose data traverses th…
Put It In The Books: Fusion Completes MegaPath Acquisition
Today, Fusion announced the completion of its MegaPath acquisition. The $71.5 million purchase was made up of $61.5 million in cash and 1.7 million sh…
Sunwarrior to Scale with Cloud Contact Center
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series …
AI Helps With Customer Service
Customer service and AI are a match made in heaven.
Comm100 Launches AI Chatbot, Expands N.Am. Effort
Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being p…
IntelePeer Unveils New Solutions at Cisco Live
IntelePeer this week took the wraps off an array of offerings that enhance Cisco Collaboration Solutions. That includes Atmosphere Messaging for Cisco…
Real Customers, Artificial Intelligence: Transforming the Digital Support Experience
The rise of the digital enterprise and on-demand economy has borne a new wave of B2B customer - one that must become agile to remain competitive. And …
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Breaking News
Financial Firms Face Data Security Risks with Untouched Files in Collaborative Apps
According to a report by Metomic, a good portion of sensitive files stored in these collaborative platforms remain stagnant for extended periods.
Industry Leaders Unite: Sevco Security Launches Customer Advisory Board
Sevco launched its Customer Advisory Board to be better equipped to help enterprises gain a complete and accurate view of all the assets in an enterprise IT environment and the state of the security controls protecting them.
Taming the Cloud Bill: ManageEngine's Tool Offers Multicloud Cost Optimization
ManageEngine announced that CloudSpend extended its support to Google Cloud Platform and added a cost anomaly detection capability.
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Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
