Latest News

Genesys Acquires SpeechStorm to Boost Self-service Capabilities
Genesys acquisition of SpeechStorm to enhance IVR-based self-service part of series of year-end moves.

By: Rory Lidstone | 12/21/2015

Sentinel EMS Delivers Enhanced Customer Experience and Satisfaction for HP
Dealing with large technology vendors often means dealing with thousands of SKUs and myriad software licenses in need of entitlement. As I'm sure you'…

By: Peter Bernstein | 12/18/2015

How Containers Make CIOs the Real Winner of the Cloud Wars
It has become clear, even to the most causal enterprise IT observer, that the major cloud providers are in a relentless battle to win customers. These…

By: Special Guest | 12/17/2015

Cloudyn's Cloud Infrastructure Monitoring Solution Stirring Up Buzz
The gradual transition to the cloud over the past several years has introduced a seemingly endless number of newer niche markets. For instance, as the…

By: Clayton Hamshar | 12/16/2015

Huawei and Mesosphere Collaborate on Cloud Foundry Open Source Framework
This week, Huawei and Mesosphere announced a substantial new partnership that resulted in the creation of an interesting joint solution dubbed the Clo…

By: Rory Lidstone | 12/16/2015

Nobody Does Data Like Druva
Traditionally, data protection was built around data centers but as data goes mobile and moves to the cloud, a new way to manage and protect this data…

By: Maurice Nagle | 12/15/2015

Zendesk Launches Advanced Voice Offering to Facilitate Healthy Customer Relationships
Zendesk cloud-based Advanced Voice helps contact centers better manage call queues and provide enhanced customer experiences.

By: Clayton Hamshar | 12/15/2015

Wheelings and Dealings: TCN and Global Connect Merge to Grow Cloud Customer Services
TCN and Global Connect announce merger to expand cloud services footprint and portfolio.

By: David Delony | 12/14/2015

CliQr's Cloud Management Platform Critical for Hybrid Clouds
Hybrid cloud deployments have become so pervasive that it's no longer practical to expect applications to conform to the specific requirements of myri…

By: Laura Stotler | 12/10/2015

Using 'Bring Your Own Encryption' for Securing Cloud-based Data
While cloud computing, virtualisation, and other enabling technologies are integral to the Always-On business, it should not detract from the importan…

By: Special Guest | 12/10/2015

IBM Targets Media and Entertainment with Strategic Acquisition
In its latest step to becoming a cloud powerhouse, IBM has acquired cloud-based video services provider Clearleap, Inc. The company's offering will be…

By: Laura Stotler | 12/9/2015

Interactive Intelligence Enhances Global Partner Program
There is little doubt that channels are important. The old saying that is one of the first things taught in MBA marketing courses to "think global, bu…

By: Peter Bernstein | 12/8/2015

Consumers Are Dumping Companies with Poor Customer Service, Survey Finds
Corvisa third annual customer service report details how bad customer experiences are bad for business.

By: Brian Carey | 12/8/2015

NTT Communications Will Launch Cognitive Agent Service Offering Natural, Bi-Lingual Dialog
NTT Communications and IPSoft collaborate on artificial intelligence solution to enhance customer experiences.

By: Brian Carey | 12/8/2015

TelePacific Signs with Aligned Communication to Better Service Texas
Providing a comprehensive connectivity cloud and continuity solution at to over 75K clients in small business and enterprise sectors of industry, Tele…

By: Jessica N. Abraham-Hogan | 12/7/2015

Axcient's DRaaS Offers Cloud-Based Backup and Recovery for SMBs
Cloud computing has enabled SMBs to take advantage of myriad enterprise-class solutions and applications that were previously not available to them. J…

By: Laura Stotler | 12/7/2015

IBM Expands Direct Link Services with New Collaborations
With few exceptions, speed tends to be the name of the game in the technology world. Whether it's getting products and services to customers or gettin…

By: Rory Lidstone | 12/4/2015

NTT Brings Secure Cloud Solutions to U.S. Hewlett Packard Enterprise Customers
NTT Communications Corporation (NTT Com), NTT Group's information and communications technology (ICT) solutions business, is making its global portfol…

By: Rory Lidstone | 12/3/2015

Almost Half of Brits Would Abandon Online Shopping Without Proper Engagement
Survey by Interactive Intelligence finds that UK shoppers want to communicate according to their interaction preferences.

By: Brian Carey | 12/1/2015

Brimbank City Council Upgrades Contact Center Infrastructure with New ShoreTel Solution
The Brimbank City Council in Melbourne, Australia is upgrading its contact center with ShoreTel Connect ONSITE.

By: Casey Houser | 12/1/2015