Latest News
Heightened Security: Networking Software Addressing Growing Threats
Even as enterprises are increasingly adopting SD-WAN for all the obvious benefits, including simplifying operations and reducing costs, IT leaders are…
CCaaS on Display at Channel Partners
This week, Channel Partners provided the stage for CoreDial to put omnichanel on display. Demonstrations of the CoreNexa contact center solution will …
Are You Mapping Customer Journey?
In order to fully understand what motivates customers and to be able to adjust processes, it's important to look at and analyze the entire customer jo…
Avaya Furthers Partnership with Nuance to Add AI-based Natural Speech to Self-Service
Self-service is important to the contact center for many reasons. For starters, most people who get in touch with your company WANT to resolve their o…
Visual Engagement Technology: Overcoming an Over-Reliance on AI in Customer Engagement
There's little debate that the emergence of Artificial Intelligence (AI) has captured the hearts and minds of thought leaders, business people, govern…
How to Succeed with Proactive IVR Campaigns
While Interactive Voice Response (IVR) systems have been in use for decades and are still a key part of customer service, new technologies including m…
Noble Systems Making Contact Center Migration to Cloud Easy
A single code base make transitioning any contact center to the cloud an easy process that doesn't require re-training agents.
Why Context is Key to a Personalized Customer Experience
In today's digital age, where just about anything can be accomplished online, customers have taken to self-service options as a first step in problem …
Noble Systems Shines at Enterprise Connect
Omnichannel contact center solution provider Noble Systems reports a growth in cloud revenue of 40 percent from 2017 to 2018. Showing off cloud capabi…
Using Caller Intent to Enhance Customer Experience
We live in a new world of customer expectations, where data and analytics rule the day and companies that are able to more effectively turn customer d…
Billing in a Multicloud World: The Great Challenge
If left unattended, the costs associated with multicloud environment can quickly get out of control.
Five9 Finds Smart Messaging in WEBTEXT
WEBTEXT announced that is Five9 contact center messaging solution is now commercially available, allowing Five9 customers to leverage Twitter, Faceboo…
On Hold No More: Callback and InQueue Self-Service Options
Waiting on hold can be one of the most frustrating experiences for customers and, even if issues are ultimately resolved, there is often a negative pe…
Research Reveals IT/Cloud Professionals Rate Network Efficiency Number One Priority for Optimizing Data Center Performance
Efficiency and effectively reducing costs are the leading challenges internationally for today's data centers. In most situations, data centers are no…
Nuance Unveils New Agent AI Contact Center Bundle
Nuance unveiled the arrival of a contact center bundle bringing together artificial intelligence and agents to drive productivity via real-time insigh…
9 Ways Automation Will Improve Customer Experience
Customer service is overtaking product and price as the determine factor for which brands customers choose. Customers are looking for four key element…
Radisys Adds Advanced Speech Recognition to Its MediaEngine Product
As the world becomes more automated and communications become smarter and more analytical, speech recognition becomes a critical element of communicat…
Ribbon Showcases Portfolio of Communications Software Solutions at MWC Barcelona 2019
Ribbon Communications Inc. - a global software leader in secure and intelligent cloud communications will be amongst other big names displaying how le…
Governance as Code: Keeping Pace with the Rate of Change in the Cloud
The rate of change in the cloud has surpassed the capability of humans to keep pace. So, has "digital transformation" evolved from an amorphous buzzwo…
Eliminating Customer Frustrations with Self-Service Options
Good self-service options not only solve customers' problems, but they also give customers a sense of accomplishment and reduce the frustration that o…
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Breaking News
TMC's Cloud Computing Magazine Announces 2026 Cloud Security Excellence Award Winners
The Cloud Computing Security Excellence Awards recognize the technologies and companies setting new standards for protecting cloud environments, applications, and data.
Is Cloud Storage Looking Better Again?
The global memory and storage shortage is reshaping the cloud-versus-on-premises debate, pushing enterprises to reassess hybrid infrastructure, data placement and storage costs as hardware prices surge.
TMCnet Names Zenarmor a 2026 SASE Product of the Year Award Winner
With the market surging, this very select award recognizes Zenarmor for its SASE solutions that enable scalable, cloud-native security, optimized network performance, and centralized policy management.
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Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
