Latest News

Onshape, Cloud-Based CAD Firm, Raises $80 Million in Funding
Onshape, the first and only full-cloud 3D CAD system that lets everyone on a design team work together using any web browser, phone, or tablet, has ra…

By: Joe Rizzo | 10/5/2015

StatesideBPO to Provide The Sheffield Group Clients with Contact Center Services
StatesideBPO using able-bodied and disabled vets to provide The Sheffield Group with outsourced contact center services.

By: Casey Houser | 10/2/2015

TriCore Solutions Readies UC Presentation at ITEXPO Anaheim
TMC recently caught up with Mark O'Connor, General Manager of Sales East for Tricore and ITEXPO presenter, and he answered some probing questions.

By: Rory J. Thompson | 10/2/2015

TMC Announces Cloud Computing Product of the Year Award Call for Applications
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced that applications are being …

By: TMC | 10/1/2015

Interactive Intelligence PureCloud Service Available Throughout Europe
Interactive Intelligence has announced that PureCloud, with the addition of its latest customer engagement cloud service, PureCloud Engage, is now ava…

By: Peter Bernstein | 10/1/2015

Onshape, Cloud-Based CAD Firm, Raises $80 in Funding
Onshape is described as being the first and only full-cloud 3D CAD system that lets everyone on a design team work together using any web browser, pho…

By: Joe Rizzo | 9/29/2015

Consolidated Communications Expands Cloud Services to Dallas, Sacramento
Cloud Wi-Fi allows businesses to centrally manage their Wi-Fi networks through a web-based dashboard. Larger offices can use multiple access points wh…

By: David Delony | 9/29/2015

3CX V14 and the Hybrid Cloud
3CX has announced a new version of its Microsoft Windows-based software PBX, 3CX Phone System for Windows. Version 14 includes a number of improvement…

By: Sandra M. Gustavsen | 9/28/2015

Huawei Unveils FusionSphere 6.0 Cloud Operating System for the Enterprise
The OS also offers IaaS through unified service catalogs and APIs, and can elastically scale service loads to deploy services as needed for tenants an…

By: Laura Stotler | 9/25/2015

Mitigate Business Risk During an Uncertain Economy with the Cloud
An excellent use of an investment in the future of your company is in the cloud. Operating on a cloud-based business management solution will allow yo…

By: Special Guest | 9/24/2015

Royal Caribbean Selects Citrix Mobile Contact Center Workspaces Worldwide
There is an old saying that goes something along the lines of "wherever I am is where you will find me." It happens to be particularly relevant in an …

By: Peter Bernstein | 9/23/2015

Telecom Operators Missing Out on Massive Cloud Revenue Potential from SMB Customers
Telecom operators are in an ideal position to capitalize on the growing SMB demand for cloud services, according to new research. BCSG, which offers a…

By: Laura Stotler | 9/23/2015

Wheelings & Dealings: CloudFlare Grabs $110M Funding Round and Makes Key Cloud Partnerships
CloudFlare has been firing up its networking and development efforts over the past week and the endeavor has paid off. The content-delivery network (C…

By: Laura Stotler | 9/23/2015

Dimension Data and EMC Partner on Hybrid Cloud Solutions
There is very little doubt that working through the cloud is only getting more popular the further we move into the 21st century. This is underlined b…

By: Oliver VanDervoort | 9/22/2015

Why Software Monetization is so Relevant Today
There is never a bad time to think up ways of making more money. This is equally true whether you're introducing new products and value-added services…

By: Peter Bernstein | 9/22/2015

Radish Systems' Visual Directory Drives Quicker Calls and Customer Satisfaction
Radish Systems, a provider of mobile and enterprise software best known for its emphasis on visual communications, has launched the ChoiceView Visual …

By: Clayton Hamshar | 9/22/2015

Automating Contact Center Strategic Planning
Contact centers are transforming to be, not just interaction, but also information hubs for improving the customer experience. In an omni-channel, alw…

By: Peter Bernstein | 9/17/2015

Home Group Reaping Benefits from Combined Contact Center Solution from TSG and Nintex
Social services provider Home Group benefits from combined contact center and workflow solution from TSG and Nintex

By: Christopher Mohr | 9/15/2015

Datos IO Unveils Distributed Versioning Platform for Scale-Out Databases
The cloud, mobile, and social networking have transformed the requirements of data centers and databases, says Tarun Thakur, CEO and co-founder of Dat…

By: Paula Bernier | 9/15/2015

9 Mistakes Businesses Make on Social Media
The benefits of doing customer service correctly on social media are enormous, in fact when companies engage and respond to requests over social media…

By: Special Guest | 9/15/2015