Latest News

Cloud Adoption is Up, But Security Still a Concern
Cloud adoption among businesses is on the rise, according to the recently released IDG 2015 Cloud Computing Survey, but security is still a sticking p…

By: Peter Scott | 11/23/2015

Interactive Intelligence Wins Contact Centre Association of Zimbabwe (CCAZ) Service Excellence Awards
The Zimbabwe Service Excellence Awards is organized and managed by the Contact Centre Association of Zimbabwe (CCAZ), in partnership with other govern…

By: Michael Guta | 11/23/2015

Why Quality Audio is Critical for Great Contact Center Customer Experiences
Reading a customer's tone is incredibly important for contact center workers. It is one thing to have the very important capability for administrators…

By: Peter Bernstein | 11/20/2015

How Contact Centers Can Survive the Holiday Rush
Three easy steps to follow to better predict and fix problems contact center challenges before they become major issues.

By: Special Guest | 11/20/2015

SearchYourCloud Gives Data Search a Boost
In this data-driven society it's hard to believe we still have difficulty finding the information we need. In fact, employees spend an average of 1.8 …

By: Lisa M Singer | 11/19/2015

IBM Spurs Development of First Responder Cloud Apps
On Tuesday, IBM announced that it is offering developers access to the IBM Cloud as part of an initiative to create an applications that can assist fi…

By: Brian Carey | 11/19/2015

IBM Strengthens Federal Government Cloud Play with Five New Partners
IBM is beefing up its cloud play once again with the announcement of five new partners focusing on the U.S. Federal Government market.

By: Laura Stotler | 11/18/2015

Emruz Founder Helps Organizations Tackle the Cloud & DevOps
There's a lot of confusion in the marketplace about cloud technology and how to consume it. But there is help available for those companies that need …

By: Paula Bernier | 11/18/2015

Citrix Sees Software-Based Future
Virtualization is a growing movement in the networking arena. Firms are trading in legacy hardware of the past for more agile and cost effective softw…

By: Maurice Nagle | 11/17/2015

The Cloud Wars: The Battle for Enterprise IT has Just Begun
Do you remember when Amazon was known mostly for selling books online, Google was just a search engine, and Dell just built PCs? Dell recently acquire…

By: Special Guest | 11/16/2015

Netformx Helps Manage the Complexity of Creating Correct, Profitable Proposals
Putting together multifaceted data and telecommunications solution proposals for enterprise customers is no easy task. Not only do sales people need t…

By: Paula Bernier | 11/16/2015

What the Safe Harbor Ruling Means for the Future of Data Security
Last month Safe Harbor, a 15-year-old agreement between the U.S. and the E.U. governing data storage and transfer, was struck down. This ruling could …

By: Special Guest | 11/13/2015

Kalray Readies Second-Generation Bostan Processor to Accelerate the Data Center
European processor company Kalray, which two years ago introduced the 256-core programmable processor called Andey, in the first quarter of 2016 will …

By: Paula Bernier | 11/12/2015

Ashley Vukovits Honored Among Indianapolis Business Journal's Women of Influence
The Indianapolis Business Journal (IBJ) has named Interactive Intelligence's chief financial officer (CFO) Ashley Vukovits among its 2015 Women of Inf…

By: Peter Bernstein | 11/12/2015

Waiting on Hold is Now Newsworthy
If you are like me, there are few things more aggravating then calling a contact center and being placed on hold. Putting aside companies that refuse …

By: Peter Bernstein | 11/11/2015

TMC Announces Recipients of the 2015 Cloud Computing Storage Excellence Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2015 Clou…

By: TMC | 11/11/2015

Bare Metal IaaS Enables Major Benefits Over Conventional Virtualized Cloud
In addition to making use of the OpenStack API, AgileSERVER can be deployed as a hybrid offering, working with existing virtual cloud and colocation e…

By: Laura Stotler | 11/9/2015

Gemalto Research says ISVs Need to Adopt Enterprise User Demands
There is little doubt that we are in the midst of a true paradigm shift when it comes to the ways in which, in an increasingly software-centric and dr…

By: Peter Bernstein | 11/9/2015

Licensing Live! The Present and Future of Software Monetization
Every year, I mark my calendar for Gemalto's (formerly SafeNet's) Licensing Live! event. There are plenty of reasons for doing so, not least because I…

By: Peter Bernstein | 11/9/2015

Winners of the 2015 Cloud Computing Backup and Disaster Recovery Award Announced
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the recipients of the 2015 C…

By: TMC | 11/5/2015