Latest News
How IVR Can Boost Profitability
Modern IVR is full of capabilities that integrate with other business solutions and processes to make the most of customers' time on the phone - for b…
TMC Announces Recipients of the 2018 Cloud Computing Excellence Awards
TMC today announced the winners of the 2018 Cloud Computing Excellence Awards.
Cloud Computing Magazine Announces Winners of 2018 Backup and Disaster Recovery Awards
TMC today announced the recipients of the 2018 Backup and Disaster Recovery Awards, presented by Cloud Computing magazine.
Bright Pattern, Paxyl Partner to Proliferate Omnichannel Contact Center Presence
Bright Pattern announced a new partnership with Paxyl Solutions, enabling the new partner to offer mid-market and enterprise customers user-friendly, …
HIMSS to Serve as Stage for Spok Contact Center Solution Release
Spok Holdings is demonstrating its cloud-native enterprise communications platform that includes a fully integrated healthcare contact center with cli…
How to Identify and Eliminate the Pain Points across the Customer Journey
Discovering the root cause of a customer experience friction point requires a classification model that incorporates an exhaustive list of that compan…
What the Cloud Means for MSPs
The digital age is all about increasing monthly recurring revenue. Companies need to understand things are changing. People are seeing a huge shift in…
Transforming Toward an As-A-Service Model
Tech companies are attempting to adopt flexible consumption models to provide offerings as a service. Doing it right requires transforming both the bu…
The New Digital Workforce is Transforming the Workplace
The implementation of digital workers like AI and automation is transforming the very nature of human work.
Artificial Intelligence Is Driving New Virtual Assistant Tools in Customer Support
Artificial intelligence (AI) has been revolutionary for solutions that support networking, logistics, diagnosis, public safety and manufacturing. AI h…
Assessing Contact Center Agents for Empathy Skills
If you run a contact center, you're probably proud of your agent training program. (If you're not, hopefully you're figuring out a way to change it.) …
Contact Center Serving Solutions to Federal Employees Impacted by Shutdown
The partial government shutdown is impacting many people in many ways, but Eli Lily and Company is doing what it can to make sure diabetics are receiv…
Zappix Announces Amazon Alexa Integration
Zappix announced integration with Amazon Alexa to elevate the customer experience. Unveiled at NRF's BIG Show this week, the new integration will be a…
Incessant Tech: Redefining the Future of Work with Digital Automation Strategies
As businesses continue to undergo their digital transformation projects, many of them are looking to automation as part of the answer. Hear more at Fu…
Tehama.io: Making Sure Businesses Can Function in the Cloud Era
SVP Gene Villeneuve tells us what's going on at Tehama and how the company is helping overcome some of the challenges of the cloud age so users can fu…
Wounded Warrior Project Picks Talkdesk
Wounded Warrior Project (WWP) announced the selection of Talkdesk's enterprise contact center platform to support the WWP's warrior Resource Center in…
Vector Capital to Acquire Aspect Software
Workforce optimization market leader Aspect Software announced a definitive merger agreement to be purchased by Vector Capital. The deal involves $100…
More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year
Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disr…
Bright Pattern Partners with VION
Bright Pattern announced a new partnership with VION Consulting. VION will be able to better serve contact centers in the Philippines, India, Malaysia…
Conversational AI Outfit Pypestream Raises $15M+
Conversational enterprise AI company Pypestream has garnered more than $15 million in new funding. Insurance company W.R. Berkley led the round.
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Breaking News
Winners of 2026 NeoCloud Leadership Awards Announced by TMCnet
As demand for AI infrastructure continues to accelerate, NeoCloud providers are playing an increasingly important role in helping organizations access the performance, scalability, flexibility, and economics required to support modern workloads.
In the Era of AI-Driven Research, Security Vendors Need More Than Great Technology
In the era of AI-driven technology research, SASE vendors need more than strong products-industry awards and third-party recognition help boost credibility, improve buyer trust, strengthen digital visibility, and increase the chances of being surfaced in both human-led evaluations and AI-generated recommendations.
TMCnet and Cloud Computing Magazine Announce Winners of the 2026 Cloud Computing Product of the Year Awards
The Cloud Computing Product of the Year Awards recognize solutions, platforms, and services that are driving innovation and delivering measurable value across today's cloud-first enterprises.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
