Latest News
Route Mobile Announces Further Collaboration with Oracle Marketing Cloud
Oracle PartnerNetwork (OPN) member, Route Mobile Limited, unveiled further collaboration with the Oracle Marketing Cloud. The Oracle Customer Experien…
What's Happening With Cloud-Based Business Communications
The global cloud PBX market is poised for 23.5 percent compound annual growth between this year and 2024. The health care vertical is leading hosted P…
Software Licensing Efforts Should Begin With Identifying Value Goals
Businesses should clearly define the primary value of their software licensing efforts and every step they need to take to execute on those strategies…
Cloud Communications Week in Review: Agora.io, Fusion, RingCentral & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
AI & NLP on Display in Dialpad Support
Dialpad announced the arrival of Dialpad Support for call centers, an Artificial Intelligence-powered contact center solution bringing together natura…
How to Assess Contact Center Success
Different organizations may have varying ideas of what makes for a good contact center. But, as in many areas of business, there are widely accepted b…
Fusion360 Earns 2018 Excellence Award
INTERNET TELEPHONY Magazine announced Fusion garnered a 2018 Excellence Award for the Fusion360 integrated cloud communications solution.
Fonvirtual bets on the cloud computing to launch the virtual call center
The cloud computing has completely changed the way of doing business. There are more and more services that bet on that technology. Also, Fonvirtual, …
Dispersive Networks Names New CEO With A Vision to Connect Multiple Clouds, Endpoints and Applications With "Pure Software"
Dispersive Networks is out to simplify all the "cross-connects" and enable service providers to embed security in private networks that can be built o…
Agora.io Raises $70M in C Round
Agora.io has raised $70 million in a Series C round. That brings its total capital raised to $125 million.
Amazon, Aspect Announce WFM Integration
Aspect Software announced Aspect workforce management is the newest integration with the Amazon Connect contact center solution. The newly added funct…
Redefining Open, Linux and RISC-V Push the Envelope Heading Into 2019
The Linux Foundation, a non-profit organization enabling mass innovation through open source, and the RISC-V Foundation, a non-profit corporation cont…
North American Shipping Company Selects Fusion for Cloud Communications.
Today, Fusion announced a multi-million dollar deal to provide cloud communications to one of North America's leading shipping companies. The nearly c…
Gaming Manufacturer Migrates Contact Center to Cloud
Five9 announced a gaming manufacturer decided to move away from its legacy, on-premises contact center solution and selected Five9's scalable cloud co…
Why Telecom Is Ripe for Open Source
Open source software can help established telecom companies innovate more quickly, deliver new functionality, identify and correct software issues fas…
Talking CRM: A Different Take on Voice of the Customer
Voice-activated technology doesn't just afford us fun tools for our private lives. This technology is playing an increasingly pivotal role in the prof…
The Three Keys for Customer Service Going Forward
After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.
Cloud Communications Week in Review: UC, Fusion, Mitel & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
Mitel Makes MLB Partnership International
Mitel announced an expanded partnership with MLB as the title partner of next season's MLB London Series. Taking place June 29-30 2019, the New York Y…
Fast Food Chain Chooses Cloud
Fusion announced a rapidly growing Asian fast food chain selected the cloud services provider to deliver connectivity and communications to its 78 U.S…
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Breaking News
Infosys and Nvidia Unveil Applied AI Cloud
Digital consulting firm Infosys has just announced the release of a new applied AI Cloud, which will allow developers to utilize machine learning hardware and software stacks across private and public networks.
Survey Shows Government Agencies Rapidly Migrating to Cloud Storage
A new survey release shows that many government agencies at all levels are adapting to cloud technology, while also noticing benefits after moving to FedRamp-authorized solutions.
Will 2021 be a Better Year for the Channel than 2020?
In the digitally accelerated COVID-19 environment of 2021 what are the top channel trends that organizations are facing? Here is my take on the channel's outlook in 2021, and what we can expect to see in the year ahead.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
