Latest News

Give Customers What They Want
Meeting the demands of modern customers starts with understanding your product through their eyes - what they like, what they dislike and general thou…

By: Maurice Nagle | 3/14/2019

Five9 Finds Smart Messaging in WEBTEXT
WEBTEXT announced that is Five9 contact center messaging solution is now commercially available, allowing Five9 customers to leverage Twitter, Faceboo…

By: Maurice Nagle | 3/11/2019

On Hold No More: Callback and InQueue Self-Service Options
Waiting on hold can be one of the most frustrating experiences for customers and, even if issues are ultimately resolved, there is often a negative pe…

By: Erik Linask | 3/11/2019

Research Reveals IT/Cloud Professionals Rate Network Efficiency Number One Priority for Optimizing Data Center Performance
Efficiency and effectively reducing costs are the leading challenges internationally for today's data centers. In most situations, data centers are no…

By: Arti Loftus | 3/6/2019

Nuance Unveils New Agent AI Contact Center Bundle
Nuance unveiled the arrival of a contact center bundle bringing together artificial intelligence and agents to drive productivity via real-time insigh…

By: Maurice Nagle | 3/5/2019

9 Ways Automation Will Improve Customer Experience
Customer service is overtaking product and price as the determine factor for which brands customers choose. Customers are looking for four key element…

By: Erik Linask | 3/4/2019

Software Vendors Don't Overlook UX in Monetization Efforts
For businesses of all kinds, the customer experience is paramount. For software solution providers, the customer experience extends from the incubatio…

By: Maurice Nagle | 3/1/2019

Radisys Adds Advanced Speech Recognition to Its MediaEngine Product
As the world becomes more automated and communications become smarter and more analytical, speech recognition becomes a critical element of communicat…

By: Tracey E. Schelmetic | 2/26/2019

Ribbon Showcases Portfolio of Communications Software Solutions at MWC Barcelona 2019
Ribbon Communications Inc. - a global software leader in secure and intelligent cloud communications will be amongst other big names displaying how le…

By: Arti Loftus | 2/26/2019

Governance as Code: Keeping Pace with the Rate of Change in the Cloud
The rate of change in the cloud has surpassed the capability of humans to keep pace. So, has "digital transformation" evolved from an amorphous buzzwo…

By: Lenildo Morais | 2/26/2019

Eliminating Customer Frustrations with Self-Service Options
Good self-service options not only solve customers' problems, but they also give customers a sense of accomplishment and reduce the frustration that o…

By: Erik Linask | 2/25/2019

Sentinel Up Shrinks Cost While Skyrocketing Satisfaction
A vendor that develops lighting measurement applications for industries including commercial lighting, automotive and aerospace provides customers wit…

By: Maurice Nagle | 2/22/2019

NovelVox Unveils Credit Union Unity
This week, NovelVox unveiled the Credit Union Unity portfolio for contact centers. The newly released suite is geared to meet the specific needs - i.e…

By: Maurice Nagle | 2/22/2019

The Need for Disaggregated Cloud Infrastructures
The need to disaggregate compute and storage resources is now an IT priority so that organizations can stretch their dollars and improve the utilizati…

By: Special Guest | 2/21/2019

Managed Cloud Services Offer Advantages for Financial Institutions
Managed private cloud services help middle market companies meet customers' specific business and regulatory requirements through customization within…

By: Special Guest | 2/20/2019

How IVR Can Boost Profitability
Modern IVR is full of capabilities that integrate with other business solutions and processes to make the most of customers' time on the phone - for b…

By: Erik Linask | 2/18/2019

Keeping Customers Informed to Grow Revenue
Communication is key in business. Whether we're talking about the Monday conference call with the sales team or educating customers on product updates…

By: Maurice Nagle | 2/15/2019

TMC Announces Recipients of the 2018 Cloud Computing Excellence Awards
TMC today announced the winners of the 2018 Cloud Computing Excellence Awards.

By: CustomerZone360 News | 2/13/2019

Cloud Computing Magazine Announces Winners of 2018 Backup and Disaster Recovery Awards
TMC today announced the recipients of the 2018 Backup and Disaster Recovery Awards, presented by Cloud Computing magazine.

By: CustomerZone360 News | 2/12/2019

Bright Pattern, Paxyl Partner to Proliferate Omnichannel Contact Center Presence
Bright Pattern announced a new partnership with Paxyl Solutions, enabling the new partner to offer mid-market and enterprise customers user-friendly, …

By: Maurice Nagle | 2/12/2019