Latest News

The Three Keys for Customer Service Going Forward
After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.

By: Special Guest | 11/21/2018

Cloud Communications Week in Review: UC, Fusion, Mitel & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 11/21/2018

Mitel Makes MLB Partnership International
Mitel announced an expanded partnership with MLB as the title partner of next season's MLB London Series. Taking place June 29-30 2019, the New York Y…

By: Maurice Nagle | 11/20/2018

Fast Food Chain Chooses Cloud
Fusion announced a rapidly growing Asian fast food chain selected the cloud services provider to deliver connectivity and communications to its 78 U.S…

By: Maurice Nagle | 11/19/2018

Cloud Communications Week in Review: 8x8, RingCentral, Avaya & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 11/17/2018

RingCentral Introduces Unified Mobile App
RingCentral announced the arrival of a new mobile app that promises to reinvent the communications and collaboration experience with a new unified mob…

By: Maurice Nagle | 11/16/2018

8x8 Partners with Ireland's Workair
8x8 Inc.'s U.K. subsidiary has joined forces with Workair, a cloud provider in Ireland. In addition to partnering with companies like Itancia and Work…

By: Paula Bernier | 11/16/2018

AI, Automation, Chatbots & Personalization
Chatbots and personalization can help businesses deliver content and solution when customers need it. And personalization can enable them to rise abou…

By: Paula Bernier | 11/13/2018

AI Company Earns Avaya Compliance
SmartAction announced that its solutions are now compliant with a number of Avaya's contact center solutions. The provider of AI-powered virtual agent…

By: Maurice Nagle | 11/12/2018

Avaya Makes the A.I.Connect-ion
The Future of Work Expo speaker Jon Alperin of explains how A.I.Connect, Avaya are helping businesses move forward with artificial intelligence-based …

By: Paula Bernier | 11/12/2018

Telarus Sharpen-s Cloud Arsenal
Sharpen Technologies announced an agreement with Master Agent Telarus, which provides Telarus' deep sales pipeline access to Sharpen's unified communi…

By: Maurice Nagle | 11/9/2018

Bloom to Explain Differences in Pricing and Licensing at LicensingLive! 2018
Joshua Bloom of Simon-Kucher & Partners will be at Gemalto's LicensingLive! 2018 next week discussing how businesses can gain competitive advantage by…

By: Paula Bernier | 11/9/2018

Spinning it Up: NetFoundry Goes Azure
NetFoundry announced another integration associated with the transmission of data between any application, any service and any cloud with the release …

By: Cynthia S. Artin | 11/8/2018

Pyze Updates Analytics & Engagement Platform
Pyze has rolled out a new release of its AI-powered cross-platform analytics and engagement platform.

By: Paula Bernier | 11/8/2018

Glassbox Integrates with AWS Machine Learning
An integration between Glassbox and AWS Machine Learning allows Glassbox customers to generate advanced automatic, predictive, and omni-channel insigh…

By: Paula Bernier | 11/7/2018

Avaya Makes Leadership Addition
Avaya announced the addition of Gaurav Passi to the firm's leadership team as President of its cloud business group. Passi's priorities include contin…

By: Maurice Nagle | 11/6/2018

Combining Federated Identity Management with Dynamic Authorization
The virtualization of nearly everything digital is pushing more and more applications, services, storage, and compute to the cloud, now including real…

By: Cynthia S. Artin | 11/6/2018

Balancing AI and Human Needs on Customer Service Teams
When Google CEO Sundar Pichai showcased Google Assistant's ability to call businesses on behalf of their customers using artificial intelligence with …

By: Special Guest | 11/5/2018

From Core to Edge to Experience, EdgeConneX and NetFoundry Connect the Dots
EdgeConneX and NetFoundry announced they are going to market together with an edge computing and communications solution.

By: Cynthia S. Artin | 11/5/2018

Healthcare Company Chooses Fusion for Managed Communications
Fusion announced a leading healthcare company selected Fusion's advanced managed communications solution to support its psychiatric, dependency and be…

By: Maurice Nagle | 11/2/2018