Latest News

Gemalto Gives Cambium, WISPs Greater Flexibility
Cambium Networks delivers fixed wireless broadband technology. The company sells its broad portfolio of solutions to wireless internet service provide…

By: Paula Bernier | 3/5/2018

Contact Center Solutions Week in Review: Aspect, CallMiner, Kaplan Group & More
Digital transformation is a theme touching all points of business, riding the momentum of the cloud contact center solutions are ushering in change in…

By: Maurice Nagle | 3/3/2018

What Call Center Agents Can Learn about Getting to Yes
Selling something that doesn't fit a customer's needs or desires is a quick route to bad word of mouth. In the past, it took a while for bad word of m…

By: Special Guest | 2/28/2018

Aspect, CallMiner Come Together to Provide Compliance
This week, two titans of the contact center space announced a new partnership in the name of MiFID II compliance. Aspect Software and CallMiner unveil…

By: Maurice Nagle | 2/27/2018

Top Tips for Effortless Call Center Operations-Best Practices For 2018
Implementing best practices for effortless call center operations is vital in 2018 and beyond. Advancement in technology and rise in competition is an…

By: Special Guest | 2/26/2018

Measuring Software Monetization Readiness
Like any business initiative, software monetization requires a plan. Measure twice and cut once is what I say. To me, this means choosing a trusted pa…

By: Maurice Nagle | 2/23/2018

Aspect Deploys Afiniti for Contact Center Routing
If it feels like a customer service agent truly understands you, technology might be responsible to thank for the match up. This is the case for Aspec…

By: Mandi Nowitz | 2/23/2018

Twilio Reportedly Readying Contact Center API Bundle
Rumor has it that Twilio is planning to unveil an API bundle that makes it easier for developers to create contact center solutions. TechCrunch has re…

By: Paula Bernier | 2/21/2018

Genesys Brings PureCloud to New Markets
Genesys is expanding the PureCloud solution it first introduced back in 2016. It's extending this cloud-based internet telephony offering in various g…

By: Paula Bernier | 2/20/2018

Upstream Appoints a New SVP, Worldwide Sales
Andy McDonald has been appointed Senior Vice President of Worldwide Sales at Upstream Works. The announcement was made Wednesday, February 14 by the O…

By: Mandi Nowitz | 2/16/2018

Gemalto: Software is Powering Hardware Renaissance
Gemalto software monetization survey results and infographic indicate that software is powering a hardware renaissance.The business world has changed …

By: Paula Bernier | 2/16/2018

How Well is Your Omnichannel System Performing?
Businesses are doing what needs to be done to improve customer experience. This includes offering an omnichannel experience as opposed to the old-fash…

By: Mandi Nowitz | 2/15/2018

Focusing on the Value of Chatbots at ITEXPO
Chatbots are rapidly expanding across the business communications landscape, as consumer demand grows for fast and efficient customer service interact…

By: Gerald Baldino | 2/14/2018

Organizations Find the Visually Impaired Can Be a Valuable Call Center Resource
Businesses and organizations looking to outsource call center and email support are finding expert help in an often overlooked place - right here in t…

By: Special Guest | 2/12/2018

Contact Center Solutions Week in Review: Margot, LumenVox, and More
Contact Center Solutions was all about making life easier through artificial intelligence (AI) and it went all the way to wine selection. If you did n…

By: Mandi Nowitz | 2/10/2018

DDV a Certified LumenVox Partner
LumenVox and Digital DataVoice (DDV) announced DDV is now a LumenVox Skills Certified Partner.

By: Mandi Nowitz | 2/9/2018

Passage.AI Joins NICE inContact DEVone
Passage.AI has joined the NICE inContact DEVone program. The Passage.AI application is integrated with NICE inContact Cxone. This new DEVone member pr…

By: Paula Bernier | 2/7/2018

Margot Makes Wine Selection Easy
Picking the perfect wine is not always easy. With all the innovation taking place in areas like artificial intelligence (AI), automation and more, put…

By: Maurice Nagle | 2/7/2018

Cloud Computing Magazine Announces Winners of 2017 Backup and Disaster Recovery Awards
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the recipients of the 2017 B…

By: TMC | 2/6/2018

Cadac Group Employs Gemalto's Sentinel
Cadac Group provides digital design platforms that makes it easier for its customers to create, manage, and share their projects. But it had some of i…

By: Paula Bernier | 2/6/2018