Latest News

Fusion Announces New Win
Cloud services provider Fusion has won a new $1.6 million deal with a major convenience store chain in the southeast.

By: Paula Bernier | 9/18/2018

Shedding New Light on Next Generation Customer Experiences
There's a new kind of calling for contact center companies, which are continually morphing into customer experience hubs, and one company has integrat…

By: Cynthia S. Artin | 9/17/2018

Experts Offer AI Best Practices, Forecasts
AI is here today, and there's more to come. Here's what analysts expect in terms of adoption, and what LogMeIn suggests for best AI results.

By: Paula Bernier | 9/17/2018

What's a Contact Center Solution without WFO?
Twilio announced the acquisition of Ytica, a long time partner and provider of customizable contact center reporting, speech analytics and workforce o…

By: Maurice Nagle | 9/13/2018

Study Highlights Obstacles to Omnichannel
This week, Calabrio announced the results of a new study. "The Danger of Digital: Why digital self-service without true omnichannel strategies risks t…

By: Maurice Nagle | 9/12/2018

Cloud Powered RCS Creates Opportunity
Syniverse and Mavenir announced a new partnership that will bear a secure cloud-based Rich Communications (RCS) business messaging-as-a-service. The s…

By: Maurice Nagle | 9/11/2018

PlanetOne, 8x8 Partner to Push X Series
This week, IT and telecom connectivity partner PlanetOne paired up with 8x8, serving as the cloud communication provider's newest master agent. Planet…

By: Maurice Nagle | 9/10/2018

Major Chain Chooses Fusion for Cloud Communications
Fusion announced a new three-year agreement to deliver a major family entertainment center and restaurant chain with cloud services. The contract is f…

By: Maurice Nagle | 9/7/2018

Aspect Appoints CEO
Today, Aspect Software unveiled its new leadership, announcing the appointment of Chris Koziol to the role of Chief Executive Officer promoting the 30…

By: Maurice Nagle | 9/7/2018

How To Refresh Your Cloud Strategy For Superior Business Outcomes
It goes without saying that no two organizations will experience exactly the same journey to the cloud. However, there are several key milestones that…

By: Accenture Cloud Insights | 9/6/2018

Mitel Makes EMEA Executive Appointments
Mitel announced two executive appointments today, naming Christopher Chany Managing Director in France, and Thomas Veit Regional Vice President, Rest …

By: Maurice Nagle | 9/4/2018

Consumers and SMBS Taking to Texting
Cloud communications software provider Zipwhip unveiled the results of "The State of Two-Way Business Texting 2018," a recently conclude study that sp…

By: Maurice Nagle | 8/30/2018

NewVoiceMedia Showcases Success
NewVoiceMedia is trumpeting one of its success stories. The company says Allied Dispatch Solutions has significantly increased productivity since adop…

By: Paula Bernier | 8/30/2018

CoreDial Unveils Cloud Contact Center Solution
Today, CoreDial officially unveiled CoreNexa, a hosted contact center platform to provide to channel partners. Easily integrated into current CoreDial…

By: Maurice Nagle | 8/28/2018

Fusion Facilitates Cloud Migration
Fusion announced a major restaurant chain renewed its three-year $1.6 million cloud services contract, and tacked on nearly $2 million in additional c…

By: Maurice Nagle | 8/28/2018

Driving Business Continuity, Customer Intelligence and Growth Via Automatic Software Distribution
An upcoming event, "Automatic Software Distribution is Vital for Business Continuity, Customer Intelligence and Growth", will deliver vendors insight …

By: Maurice Nagle | 8/24/2018

Sangoma Buys Digium
Sangoma Technologies Corp. today announced plans to purchase Digium for $28 million. The deal, which consists of $24.3 million in cash and nearly 4 mi…

By: Paula Bernier | 8/24/2018

Will Natural Language Voice AI Raise the Bar for Real Time Communications Service Providers?
Earlier this week, Ribbon Communications relayed that they have partnered with to incorporate's platform into Ribbon's cloud services …

By: Special Guest | 8/23/2018

Ooma, Talkdesk Come Together on Contact Center Solution
Talkdesk and Ooma unveiled a partnership that will bring about the integration of the Talkdesk contact center platform with the Ooma UCaaS solution. T…

By: Maurice Nagle | 8/22/2018

Cloud Contact Center Clear AI Match
Cloud adoption and the fact that contact centers are a rich source of data make them ideal candidates to benefit from AI, suggests Five9 CEO Rowan Tro…

By: Paula Bernier | 8/22/2018