Latest News

Canadian Cloud Communications Provider Delivers Robust Solution
Canadian cloud communications and call center provider GenVoice announced special availability of its cloud-based telephony solution. A special offer …

By: Maurice Nagle | 9/28/2018

Public Cloud: The Phases of Your Journey
It is always good to remember that the cloud focuses on high availability, reliability, and automation. Topics such as minimal infrastructure, lean te…

By: Lenildo Morais | 9/28/2018

Hybrid Cloud Versus Multicloud
In this article you will be able to understand the difference between Hybrid Cloud and Multicloud. Thus, the reader will have more information to deci…

By: Lenildo Morais | 9/28/2018

Transportation Company Turns to Fusion for Cloud Communications
Fusion announced the signing of a three year contract with a leading transportation company to provide cloud communications services. Fusion was able …

By: Maurice Nagle | 9/26/2018

Five9 Integrates with TetraVX on Enterprise Contact Center Solution
This week, TetraVX announced a new integration with Five9, putting Five9's cloud contact center software into the nVX solution. The comprehensive offe…

By: Maurice Nagle | 9/26/2018

G3, Genesys Power TPS UC Deployment
G3 Comms is outfitting TPS with a unified communications solution as part of a three-year, seven-figure deal.

By: Paula Bernier | 9/26/2018

Cloud Communications Week in Review: Fusion, CounterPath, Vonage & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 9/22/2018

Vonage to Acquire NewVoiceMedia
Vonage reached an agreement to acquire NewVoiceMedia. Vonage will purchase the Contact Center as a Service (CCaaS ) provider for $350 million giving t…

By: Maurice Nagle | 9/20/2018

Software License Management Addresses Complexity, Software Security
Software licensing, management, and monetization platforms can address on-demand business model complexity and software security challenges.

By: Paula Bernier | 9/19/2018

Fusion Announces New Win
Cloud services provider Fusion has won a new $1.6 million deal with a major convenience store chain in the southeast.

By: Paula Bernier | 9/18/2018

Shedding New Light on Next Generation Customer Experiences
There's a new kind of calling for contact center companies, which are continually morphing into customer experience hubs, and one company has integrat…

By: Cynthia S. Artin | 9/17/2018

Experts Offer AI Best Practices, Forecasts
AI is here today, and there's more to come. Here's what analysts expect in terms of adoption, and what LogMeIn suggests for best AI results.

By: Paula Bernier | 9/17/2018

What's a Contact Center Solution without WFO?
Twilio announced the acquisition of Ytica, a long time partner and provider of customizable contact center reporting, speech analytics and workforce o…

By: Maurice Nagle | 9/13/2018

Study Highlights Obstacles to Omnichannel
This week, Calabrio announced the results of a new study. "The Danger of Digital: Why digital self-service without true omnichannel strategies risks t…

By: Maurice Nagle | 9/12/2018

Cloud Powered RCS Creates Opportunity
Syniverse and Mavenir announced a new partnership that will bear a secure cloud-based Rich Communications (RCS) business messaging-as-a-service. The s…

By: Maurice Nagle | 9/11/2018

PlanetOne, 8x8 Partner to Push X Series
This week, IT and telecom connectivity partner PlanetOne paired up with 8x8, serving as the cloud communication provider's newest master agent. Planet…

By: Maurice Nagle | 9/10/2018

Major Chain Chooses Fusion for Cloud Communications
Fusion announced a new three-year agreement to deliver a major family entertainment center and restaurant chain with cloud services. The contract is f…

By: Maurice Nagle | 9/7/2018

Aspect Appoints CEO
Today, Aspect Software unveiled its new leadership, announcing the appointment of Chris Koziol to the role of Chief Executive Officer promoting the 30…

By: Maurice Nagle | 9/7/2018

How To Refresh Your Cloud Strategy For Superior Business Outcomes
It goes without saying that no two organizations will experience exactly the same journey to the cloud. However, there are several key milestones that…

By: Accenture Cloud Insights | 9/6/2018

Mitel Makes EMEA Executive Appointments
Mitel announced two executive appointments today, naming Christopher Chany Managing Director in France, and Thomas Veit Regional Vice President, Rest …

By: Maurice Nagle | 9/4/2018