Latest News

Aspect Software Unveils Via 18.1
Aspect Software announced the arrival of Aspect Via 18.1. The customer engagement platform received a number of enhancements in the newest version inc…

By: Maurice Nagle | 10/5/2018

Advantel Acquisition Augments ConvergeOne Presence
Global IT and collaboration services provider, ConvergeOne announced the acquisition of of San-Jose-based solutions integrator Advantel Networks. The …

By: Maurice Nagle | 10/3/2018

Magna5 Connects Companies to Cloud Age
Magna5 is empowering partners with the Magna5 Partner App, accelerating and improving the sales process for cloud, UC and managed IT service provider …

By: Maurice Nagle | 10/2/2018

TMC's Cloud Computing Magazine Announces 2018 Cloud Security Excellence Award Winners
TMCannounced the winners of the 2018 Cloud Computing Security Excellence Awards.

By: CustomerZone360 News | 10/1/2018

Cloud Communications Week in Review: Fusion, Yeastar, Workfront & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 9/29/2018

Nest Uses UJET for Customer Service
Nest Labs Inc. has alighted on UJET Inc.'s customer service software.

By: Paula Bernier | 9/28/2018

Canadian Cloud Communications Provider Delivers Robust Solution
Canadian cloud communications and call center provider GenVoice announced special availability of its cloud-based telephony solution. A special offer …

By: Maurice Nagle | 9/28/2018

Public Cloud: The Phases of Your Journey
It is always good to remember that the cloud focuses on high availability, reliability, and automation. Topics such as minimal infrastructure, lean te…

By: Lenildo Morais | 9/28/2018

Hybrid Cloud Versus Multicloud
In this article you will be able to understand the difference between Hybrid Cloud and Multicloud. Thus, the reader will have more information to deci…

By: Lenildo Morais | 9/28/2018

Transportation Company Turns to Fusion for Cloud Communications
Fusion announced the signing of a three year contract with a leading transportation company to provide cloud communications services. Fusion was able …

By: Maurice Nagle | 9/26/2018

Five9 Integrates with TetraVX on Enterprise Contact Center Solution
This week, TetraVX announced a new integration with Five9, putting Five9's cloud contact center software into the nVX solution. The comprehensive offe…

By: Maurice Nagle | 9/26/2018

G3, Genesys Power TPS UC Deployment
G3 Comms is outfitting TPS with a unified communications solution as part of a three-year, seven-figure deal.

By: Paula Bernier | 9/26/2018

Cloud Communications Week in Review: Fusion, CounterPath, Vonage & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 9/22/2018

Vonage to Acquire NewVoiceMedia
Vonage reached an agreement to acquire NewVoiceMedia. Vonage will purchase the Contact Center as a Service (CCaaS ) provider for $350 million giving t…

By: Maurice Nagle | 9/20/2018

Software License Management Addresses Complexity, Software Security
Software licensing, management, and monetization platforms can address on-demand business model complexity and software security challenges.

By: Paula Bernier | 9/19/2018

Fusion Announces New Win
Cloud services provider Fusion has won a new $1.6 million deal with a major convenience store chain in the southeast.

By: Paula Bernier | 9/18/2018

Shedding New Light on Next Generation Customer Experiences
There's a new kind of calling for contact center companies, which are continually morphing into customer experience hubs, and one company has integrat…

By: Cynthia S. Artin | 9/17/2018

Experts Offer AI Best Practices, Forecasts
AI is here today, and there's more to come. Here's what analysts expect in terms of adoption, and what LogMeIn suggests for best AI results.

By: Paula Bernier | 9/17/2018

What's a Contact Center Solution without WFO?
Twilio announced the acquisition of Ytica, a long time partner and provider of customizable contact center reporting, speech analytics and workforce o…

By: Maurice Nagle | 9/13/2018

Study Highlights Obstacles to Omnichannel
This week, Calabrio announced the results of a new study. "The Danger of Digital: Why digital self-service without true omnichannel strategies risks t…

By: Maurice Nagle | 9/12/2018