Latest News

Sangoma Buys Digium
Sangoma Technologies Corp. today announced plans to purchase Digium for $28 million. The deal, which consists of $24.3 million in cash and nearly 4 mi…

By: Paula Bernier | 8/24/2018

Will Natural Language Voice AI Raise the Bar for Real Time Communications Service Providers?
Earlier this week, Ribbon Communications relayed that they have partnered with Over.ai to incorporate Over.ai's platform into Ribbon's cloud services …

By: Special Guest | 8/23/2018

Ooma, Talkdesk Come Together on Contact Center Solution
Talkdesk and Ooma unveiled a partnership that will bring about the integration of the Talkdesk contact center platform with the Ooma UCaaS solution. T…

By: Maurice Nagle | 8/22/2018

Cloud Contact Center Clear AI Match
Cloud adoption and the fact that contact centers are a rich source of data make them ideal candidates to benefit from AI, suggests Five9 CEO Rowan Tro…

By: Paula Bernier | 8/22/2018

Votacall Enabling Enterprise 'Chitchat'
Votacall announced the arrival of Votacall Chitchat, its enterprise SaaS speech suite. Eight months after acquiring Mobiso, Votacall is able to boost …

By: Maurice Nagle | 8/20/2018

Licensing Management Address New Challenges in Increasing Revenue and Assuring Business Continuity
Software licensing management can help companies adapt to support new subscription- and usage-based models while keeping control of their products and…

By: Paula Bernier | 8/20/2018

Quantiphi Integrates Google Cloud's Contact Center AI
Quantiphi Inc. has integrated Google Cloud's Contact Center AI solution with its own offering.

By: Paula Bernier | 8/17/2018

Master Agency Helps RingRx Expand Reach
Cloud Concepts Corp. will enable RingRx to bring its solutions to a broader audience.

By: Paula Bernier | 8/17/2018

Masergy Global UCaaS Introduces New Cisco Interoperability
Masergy announced interoperability between its Global UCaaS solution and a number of Cisco endpoints, including the 6800 and 8800 series of video phon…

By: Maurice Nagle | 8/16/2018

Conduit Global CCaaS Announcement Emphasizes AI
Artificial intelligence is a hot topic of conversation in the contact center world today. Just take a look at Conduit Global's recent announcement abo…

By: Paula Bernier | 8/14/2018

Ribbon Closes on Edgewater Networks
Ribbon Communications Inc. has announced the close of its Edgewater Networks acquisition.

By: Paula Bernier | 8/14/2018

Malaysia's Digi Calls on Voxox Cloud Phone
Malaysian carrier Digi is offering the Voxox Cloud Phone under its Omni Hotline brand. This is an important new opportunity for Voxox, as it represent…

By: Paula Bernier | 8/10/2018

How AI & NLP Are Coming Into Play in Consumer, Business Environments
Artificial intelligence and natural language process are delivering fast results for both business and consumer users.

By: Paula Bernier | 8/9/2018

Gemalto Unveils Sentinel Up for Software Vendors to Automatically Update Their Products Easily
Gemalto unveiled Sentinel Up, a solution set to aid software vendors and device manufacturers with delivering critical software updates, increased ins…

By: Maurice Nagle | 8/8/2018

Voxai, 128 Technology Share SD-WAN with Cloud Contact Center
SD-WAN provider 128 Technology and Voxai Solutions announced the pairing of optimized network connectivity with the Voxai Solutions vinteract cloud co…

By: Maurice Nagle | 8/8/2018

AireSpring Unveils PBX Updates
AireSping unveiled an update to the AirePBX Cloud Hosted Business Phone System. The cloud communications provider enhanced the CommPortal User Interfa…

By: Maurice Nagle | 8/6/2018

Leveraging the Full Power of Hybrid, Multi-Cloud Architectures
Most data architectures today involve a mix of on-premises and cloud technologies, and many companies use a variety of cloud platforms, such as Google…

By: Special Guest | 8/1/2018

AgilOne Leverages AI, ML to Enhance CDP Solution
AgilOne recently introduced a new feature called 360 Profile for Customer Service to its customer data platform.

By: Paula Bernier | 8/1/2018

Atlantech Online Adds Atmos to PBX Portfolio
Today, CallCabinet and Atlantech Online announced a partnership, which extends Atlantech Online's call recording capabilities with the addition of Atm…

By: Maurice Nagle | 7/31/2018

Bright MLS Taps RingCentral for UC
RingCentral is providing Bright MLS with unified communications. That includes the RingCentral Office and RingCentral Contact Center solutions.

By: Paula Bernier | 7/31/2018