Latest News

AVOXI Announces Successful Round of Financing
CaaS provider AVOXI announced a $10M round of funding from Ballast Point Ventures (BPV). The influx of funds will go toward product development, marke…

By: Maurice Nagle | 12/14/2018

Route Mobile Announces Further Collaboration with Oracle Marketing Cloud
Oracle PartnerNetwork (OPN) member, Route Mobile Limited, unveiled further collaboration with the Oracle Marketing Cloud. The Oracle Customer Experien…

By: Maurice Nagle | 12/14/2018

What's Happening With Cloud-Based Business Communications
The global cloud PBX market is poised for 23.5 percent compound annual growth between this year and 2024. The health care vertical is leading hosted P…

By: Paula Bernier | 12/13/2018

Software Licensing Efforts Should Begin With Identifying Value Goals
Businesses should clearly define the primary value of their software licensing efforts and every step they need to take to execute on those strategies…

By: Paula Bernier | 12/10/2018

Cloud Communications Week in Review: Agora.io, Fusion, RingCentral & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 12/8/2018

AI & NLP on Display in Dialpad Support
Dialpad announced the arrival of Dialpad Support for call centers, an Artificial Intelligence-powered contact center solution bringing together natura…

By: Maurice Nagle | 12/7/2018

How to Assess Contact Center Success
Different organizations may have varying ideas of what makes for a good contact center. But, as in many areas of business, there are widely accepted b…

By: Paula Bernier | 12/6/2018

Fusion360 Earns 2018 Excellence Award
INTERNET TELEPHONY Magazine announced Fusion garnered a 2018 Excellence Award for the Fusion360 integrated cloud communications solution.

By: Maurice Nagle | 12/4/2018

Fonvirtual bets on the cloud computing to launch the virtual call center
The cloud computing has completely changed the way of doing business. There are more and more services that bet on that technology. Also, Fonvirtual, …

By: Special Guest | 12/4/2018

Dispersive Networks Names New CEO With A Vision to Connect Multiple Clouds, Endpoints and Applications With "Pure Software"
Dispersive Networks is out to simplify all the "cross-connects" and enable service providers to embed security in private networks that can be built o…

By: Arti Loftus | 12/4/2018

Agora.io Raises $70M in C Round
Agora.io has raised $70 million in a Series C round. That brings its total capital raised to $125 million.

By: Paula Bernier | 12/3/2018

Amazon, Aspect Announce WFM Integration
Aspect Software announced Aspect workforce management is the newest integration with the Amazon Connect contact center solution. The newly added funct…

By: Maurice Nagle | 11/30/2018

Redefining Open, Linux and RISC-V Push the Envelope Heading Into 2019
The Linux Foundation, a non-profit organization enabling mass innovation through open source, and the RISC-V Foundation, a non-profit corporation cont…

By: Cynthia S. Artin | 11/28/2018

North American Shipping Company Selects Fusion for Cloud Communications.
Today, Fusion announced a multi-million dollar deal to provide cloud communications to one of North America's leading shipping companies. The nearly c…

By: Maurice Nagle | 11/27/2018

Gaming Manufacturer Migrates Contact Center to Cloud
Five9 announced a gaming manufacturer decided to move away from its legacy, on-premises contact center solution and selected Five9's scalable cloud co…

By: Maurice Nagle | 11/26/2018

Why Telecom Is Ripe for Open Source
Open source software can help established telecom companies innovate more quickly, deliver new functionality, identify and correct software issues fas…

By: Special Guest | 11/26/2018

Talking CRM: A Different Take on Voice of the Customer
Voice-activated technology doesn't just afford us fun tools for our private lives. This technology is playing an increasingly pivotal role in the prof…

By: Special Guest | 11/21/2018

The Three Keys for Customer Service Going Forward
After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.

By: Special Guest | 11/21/2018

Cloud Communications Week in Review: UC, Fusion, Mitel & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 11/21/2018

Mitel Makes MLB Partnership International
Mitel announced an expanded partnership with MLB as the title partner of next season's MLB London Series. Taking place June 29-30 2019, the New York Y…

By: Maurice Nagle | 11/20/2018