Latest News

Arkadin Elevates Three Company Veterans
Arkadin has elevated three of its veteran employees to new positions. Mark Alexander has been tapped to fill the Chief Operating Officer role. Scott M…

By: Paula Bernier | 6/8/2018

Ribbon Tells Customer Stories
Ribbon Communications this week at Perspectives18 offered details on its work with the City of Los Angeles, the Department of Defense, Etisalat UAE, S…

By: Paula Bernier | 6/6/2018

Gold Line Adds Enghouse Interactive's CCSP Platform to Service Portfolio
The MSP market is a prime opportunity for cloud contact center services. That's why GL CloudConnect (GLCC) has added Enghouse Interactive's Contact Ce…

By: Erik Linask | 6/1/2018

Winners of the 2018 Cloud Computing Product of the Year Award Announced
TMC announced the winners of the 2018 Cloud Computing Product of the Year Awards, presented by Cloud Computing magazine.

By: CustomerZone360 News | 6/1/2018

Voximplant Unveils Dialogflow Integration
This week, Voximplant announced Voximplant Connector for Dialogflow, which allows developers and organizations the ability to connect any Voximplant a…

By: Maurice Nagle | 6/1/2018

Ventana Research Reveals Cloud Contact Center Leaders
Today, Ventana Research revealed the results of the Inaugural Value Index for Contact Centers in the Cloud, spotlighting Aspect Software. The cloud co…

By: Maurice Nagle | 5/31/2018

CallMiner Unveils New and Improved Eureka Coach
This week, CallMiner unveiled the newest release of Eureka Coach, its agent management platform. The cloud-powered contact center solution leverages C…

By: Maurice Nagle | 5/30/2018

Cloud Communications Week in Review: Fusion, MIPS, BNT
Welcome to the all-new Cloud Communications Online Community, sponsored by Fusion, which launched this week, and now it's time to look at what happene…

By: Ken Briodagh | 5/26/2018

VoiceBase Venture Redefines R & D
VoiceBase announced a partnership with the University of Sheffield to create the Centre for Speech & Language Technology. Led by the VoiceBase team an…

By: Maurice Nagle | 5/23/2018

Human Touch Transformative in Cloud Era
It's easy to get lost in the cloud shuffle. At this point, it feels as though there are countless cloud service providers, each pitching virtually the…

By: Maurice Nagle | 5/23/2018

Cloud Contact Center Space Set to Skyrocket
The cloud was once considered questionable, today however this transformative technology is driving change across all points of the enterprise - from …

By: Maurice Nagle | 5/23/2018

Fusion Launches Contact Center Community
TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Contact Center Comm…

By: TMC | 5/23/2018

Aspect Unwraps CXP 18
Today, Aspect Software took the wrapping off of the PCI II compliant Aspect CXP 18 at ICMI Contact Center Expo. The new release is aimed at empowering…

By: Maurice Nagle | 5/21/2018

Aspect Awards Trends Top Honors
Aspect Software recently honored its partners, spotlighting Trends as 2017 Worldwide Partner of the Year Award as well as the New Logo Sales Award. Tr…

By: Maurice Nagle | 5/18/2018

How to Approach Software Licensing in a Fully Virtualized 5G Environment
5G will usher in a new era of virtualization. And while that will open the door for some great new opportunities, it will also create challenges.

By: Paula Bernier | 5/18/2018

8x8 on AI Bolstering Bender
This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider's belt…

By: Maurice Nagle | 5/16/2018

Bright Pattern Announces Integration with Google on Text-to-Speech
In a recent release, Bright Pattern recently announced its integration with Google Cloud Text-to-Speech.

By: Ken Briodagh | 5/11/2018

Cloud Migration ROI: 5 Things to Expect from a Real Cloud Assessment & Plan
With Forrester predicting that more than 50% of global enterprises will rely on at least one public cloud platform in 2018, the question of cloud migr…

By: Special Guest | 5/8/2018

VOX Partners with Ocular on O!Connect
O!Connect is VOX's hosted contact center solution, based on Aspect Software and delivered in partnership with Ocular Technologies.

By: Paula Bernier | 5/8/2018

How Customer Service Can Get Onboard with Digital Transformation
For call center, contact center, and other customer service operations, AI, the cloud, omnichannel communications, and workforce management are key en…

By: Paula Bernier | 5/4/2018