Latest News
Innovative Ways to Make Visual IVR Work For You
Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-t…
Winners of the 2019 Cloud Computing Product of the Year Award Announced
TMC announced today the winners of the 2019 Cloud Computing Product of the Year Awards, presented by Cloud Computing magazine.
DVSAnalytics Announces Salesforce Integration
DVSAnalytics announced an advanced Salesforce integration for the Encore Workforce Optimization (WFO). The quality management and WFO firm is engineer…
4 Technologies Advancing the Contact Center Industry
As businesses today become more dependent on technology, it is imperative that companies keep abreast of every innovation. One of the many areas of bu…
Creating Custom IVR Applications for Your Contact Center
When most people think "IVR," they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do m…
Automating the Software Supply Chain Drives Operational Efficiency- Thales Group is proof!
Automating the software supply chain is the key component to success in digital transformation. Whether your firm is built on hardware solutions and i…
Software Supply Chain Automation Eliminates Manual Processes
When it comes to how automating the software supply chain drives operational efficiency, take the Thales Group as proof. On June 18, Gemalto a Thales …
CallCabinet, Call Journey Unveil Contact Center Solution
CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.
Increasing Contact Center Efficiency While Reducing Costs
Modern contact center technologies allow customer service teams to operate much more efficiently to reduce cost per interaction, increase customer sat…
New Growth and New Customers for 8x8 Contact Center
The goal of a cloud-based contact center solution should be to enable an optimal customer experience by matching each customer with the best agent, re…
Getting from Order to Auto-Renewal with Zero Effort
Getting from order to auto-renewal with zero effort from customer service is what is expected today. Gemalto, a Thales company, talks about just that …
NexusTek Redefines IT for SMBs with Four-Tiered MSP Offering
NexusTek has redefined its MSP practice with four managed services plans to eliminate the frustration SMBs feel around IT pricing, management, integra…
Getting to Know Your Customers: How IVR Helps Make Surveys Fast and Effective
How much do you know about your customers, their experiences, and their needs? The fact is, the more you know, the more you are able to adapt your ent…
It's here! Software Licensing Operational Challenges that Hinder Growth
Let's explore the 5 key software licensing operational challenges that if not addressed will hinder growth.
Promero, BrightPattern Partner to Provide Omnichannel
BrightPattern and Promero unveiled a new partnership, which brings together a midsize and enterprise contact center software provider and a CX firm wi…
Are You Leveraging Your Greatest Asset for Advocacy?
When it comes to customer engagement, there's no better resource than your brand advocates. With so many buying options, advocacy carries more weight …
Automating the Software Supply Chain Drives Operational Efficiency - Thales Group is proof!
Automation is not new, as alleviating human error or tedious and time consuming processes has long been a goal for organizations around the globe. As …
TechnologyOne Turns to Cloud Communications
Australia-based enterprise software as a service (SaaS) firm TechnologyOne announced the selection of RingCentral's cloud communications platform to p…
Extreme Networks D livers Customer-driven Networking Solutions with Sentinel
Networking powerhouse Extreme Networks is taking advantage of Gemalto's Sentinel solutions to transform its business model from a hardware-centric to …
Making Your Entire Organization Part of the Unified Customer Experience
In building a truly customer-centric operation, businesses must flip the traditional model on its head. Instead of the contact center supporting the r…
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Breaking News
iboss Receives 2020 Cloud Computing Security Excellence Award
iboss, the leader in cloud delivered network security, announced today that TMC, a global, integrated media company, has named iboss as a 2020 Cloud Computing Security Excellence Award winner.
The Amazing and Secure Technology Behind an Australian Police Check
A few decades ago, obtaining the police report of an applicant was a tedious process; filing of paper applications, long waits on queues, and then the endless wait to receive the report. But then came the Internet and it revolutionized the entire process.
TMC's Cloud Computing Magazine Announces 2020 Cloud Security Excellence Award Winners
TMC announced the winners of the 2020 Cloud Computing Security Excellence Awards.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
