Latest News
Are You Leveraging Your Greatest Asset for Advocacy?
When it comes to customer engagement, there's no better resource than your brand advocates. With so many buying options, advocacy carries more weight …
Automating the Software Supply Chain Drives Operational Efficiency - Thales Group is proof!
Automation is not new, as alleviating human error or tedious and time consuming processes has long been a goal for organizations around the globe. As …
TechnologyOne Turns to Cloud Communications
Australia-based enterprise software as a service (SaaS) firm TechnologyOne announced the selection of RingCentral's cloud communications platform to p…
Extreme Networks D livers Customer-driven Networking Solutions with Sentinel
Networking powerhouse Extreme Networks is taking advantage of Gemalto's Sentinel solutions to transform its business model from a hardware-centric to …
Making Your Entire Organization Part of the Unified Customer Experience
In building a truly customer-centric operation, businesses must flip the traditional model on its head. Instead of the contact center supporting the r…
Appian Intelligent Contact Center Sees Twilio Addition
Appian announced a new partnership with Twilio, joining the robust performance of Twilio with the Appian Intelligent Contact Center. The final product…
HPE Discusses Impact of Automating the Software Supply chain with Software License Management as the First Step in Increasing Customer Satisfaction
Listen to your customers! Take feedback constructively to build long term, loyal partner and customer relationships. When customers speak, you should …
Is Your Contact Center Ready for Millennials?
As the first generation of digital natives to enter the workforce, Millennials have changed how businesses interact with customers, which also means f…
TCN, Envision Team Up on Workforce Optimization
TCN unveiled an integration partnership with Envision resulting in TCN integrating Envision's Click2Coach capabilities with TCN's Agent Gateway dashbo…
There Is No True Cloud Security Without Comprehensive Command and Control
The SANS Institute polled several hundred respondents across many industries, and findings included vulnerabilities in the approaches of technology, f…
Will Artificial Intelligence Replace Agents in Your Contact Center?
Businesses are leveraging AI to facilitate self-service using chatbots, speech recognition, and automation solutions. The question being asked, though…
Microservices and Security: A Connection Worth Making
On the trajectory from client-server to web to mobile and now to a world of extreme digital transformation, we're now fully into the age of microservi…
Orchestrating the Edge, Ribbon Ties Up A Partnership with Westcon-Comstor for Cloud to Edge Technology Solution Distribution
Westcon-Comstor, a European-based, value-added technology distributor of solutions in data center, infrastructure, collaboration and security today an…
8 Reasons to Offer a Callback Service in Your Contact Center
Customer don't like waiting on hold. In fact, 60% of people say even one minute is too long. Short of over-staffing, which no customer service organiz…
A Hybrid Cloud Approach Practical for Contact Centers
Contact centers are increasingly adopting cloud services and infrastructure. A hybrid approach to cloud services enables organizations to slowly and s…
Inference Eases Virtual Agent Development and Deployment
Inference Solutions announced the general availability of Inference Studio's newest version. The newly unveiled solution enables easy access for conta…
QSC: From Rock and Roll Hardware to a Software Driven Business
Recently, hardware turned software vendor QSC experienced the evolution of software licensing from protecting your intellectual property to delivering…
NextGen Technology Group, Wildix Announce Strategic Partnership
NextGen Technology Group, a national organization comprised of technology integrators who seek business growth by embracing next-generation IP based s…
Why Video Can Differentiate Your Customer Experience
Companies looking to differentiate their customer service - live or self service - should heed the statistics and understand that video is a key commu…
Why You Have to Measure CSAT and How to do it Right
While the strong majority of businesses say they deliver excellent customer service, customers largely disagree, showing clearly that business beliefs…
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Breaking News
Cloud CRM Leader Pega Taps Ironsphere to Enhance AWS Security with Privileged Access Management Software
This week, two companies launched a partnership that addresses the growing need for Cloud CRM security - Ironsphere, a secure access management software and services company serving large enterprises and telecom service providers, announced Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has selected Ironsphere's Privileged Access Management (PAM) software to further secure its Amazon Web Services (AWS)-hosted CRM as-a-service offerings.
The New Cybersecurity Frontier for Enterprises: The Browser
An emerging technology that is poised to grow dramatically given the explosion of Work From Home (WFH) scenarios caused by the global pandemic, Browser Isolation Technology (BIT) has been labeled by some prestigious industry analyst firms as nascent. But given the stakes, CISOs are taking a closer look at BIT, which is a cybersecurity software designed to physically isolate an Internet user's browsing activity (and the associated cyber risks) away from their local networks and infrastructure.
The Borderless Enterprise: Optimizing Networking at the Edge
Your organization wants to embrace the cloud and all its benefits-yet you need a simpler, more reliable way to manage your network, devices, apps and services across all locations. How can you solve networking challenges at the edge with fewer enterprise resources and still replicate on-prem experiences for your end users?
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
