Latest News

Manual Processes Mean an Inadequate Software Supply Chain
Software License Management is critical in the digital age thanks to automation and the software supply chain assistance it affords. Let's take a look…

By: Maurice Nagle | 6/28/2019

Clouding: What is Stopping Your Business from Switching to the Cloud?
Many companies are still reluctant when it comes to getting their IT infrastructures fully online. But what is are the biggest things preventing busin…

By: Lenildo Morais | 6/27/2019

Innovative Ways to Make Visual IVR Work For You
Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-t…

By: Erik Linask | 6/24/2019

Winners of the 2019 Cloud Computing Product of the Year Award Announced
TMC announced today the winners of the 2019 Cloud Computing Product of the Year Awards, presented by Cloud Computing magazine.

By: CustomerZone360 News | 6/20/2019

DVSAnalytics Announces Salesforce Integration
DVSAnalytics announced an advanced Salesforce integration for the Encore Workforce Optimization (WFO). The quality management and WFO firm is engineer…

By: Maurice Nagle | 6/18/2019

4 Technologies Advancing the Contact Center Industry
As businesses today become more dependent on technology, it is imperative that companies keep abreast of every innovation. One of the many areas of bu…

By: Special Guest | 6/18/2019

Creating Custom IVR Applications for Your Contact Center
When most people think "IVR," they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do m…

By: Erik Linask | 6/17/2019

Automating the Software Supply Chain Drives Operational Efficiency- Thales Group is proof!
Automating the software supply chain is the key component to success in digital transformation. Whether your firm is built on hardware solutions and i…

By: Maurice Nagle | 6/14/2019

Software Supply Chain Automation Eliminates Manual Processes
When it comes to how automating the software supply chain drives operational efficiency, take the Thales Group as proof. On June 18, Gemalto a Thales …

By: Maurice Nagle | 6/13/2019

CallCabinet, Call Journey Unveil Contact Center Solution
CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.

By: Maurice Nagle | 6/12/2019

Increasing Contact Center Efficiency While Reducing Costs
Modern contact center technologies allow customer service teams to operate much more efficiently to reduce cost per interaction, increase customer sat…

By: Erik Linask | 6/10/2019

New Growth and New Customers for 8x8 Contact Center
The goal of a cloud-based contact center solution should be to enable an optimal customer experience by matching each customer with the best agent, re…

By: Tracey E. Schelmetic | 6/6/2019

Getting from Order to Auto-Renewal with Zero Effort
Getting from order to auto-renewal with zero effort from customer service is what is expected today. Gemalto, a Thales company, talks about just that …

By: Laura Stotler | 6/5/2019

NexusTek Redefines IT for SMBs with Four-Tiered MSP Offering
NexusTek has redefined its MSP practice with four managed services plans to eliminate the frustration SMBs feel around IT pricing, management, integra…

By: Erik Linask | 6/3/2019

Getting to Know Your Customers: How IVR Helps Make Surveys Fast and Effective
How much do you know about your customers, their experiences, and their needs? The fact is, the more you know, the more you are able to adapt your ent…

By: Erik Linask | 6/3/2019

It's here! Software Licensing Operational Challenges that Hinder Growth
Let's explore the 5 key software licensing operational challenges that if not addressed will hinder growth.

By: Maurice Nagle | 5/31/2019

Promero, BrightPattern Partner to Provide Omnichannel
BrightPattern and Promero unveiled a new partnership, which brings together a midsize and enterprise contact center software provider and a CX firm wi…

By: Maurice Nagle | 5/30/2019

Are You Leveraging Your Greatest Asset for Advocacy?
When it comes to customer engagement, there's no better resource than your brand advocates. With so many buying options, advocacy carries more weight …

By: Erik Linask | 5/28/2019

Automating the Software Supply Chain Drives Operational Efficiency - Thales Group is proof!
Automation is not new, as alleviating human error or tedious and time consuming processes has long been a goal for organizations around the globe. As …

By: Maurice Nagle | 5/24/2019

TechnologyOne Turns to Cloud Communications
Australia-based enterprise software as a service (SaaS) firm TechnologyOne announced the selection of RingCentral's cloud communications platform to p…

By: Maurice Nagle | 5/20/2019