Latest News
Governance as Code: Keeping Pace with the Rate of Change in the Cloud
The rate of change in the cloud has surpassed the capability of humans to keep pace. So, has "digital transformation" evolved from an amorphous buzzwo…
Eliminating Customer Frustrations with Self-Service Options
Good self-service options not only solve customers' problems, but they also give customers a sense of accomplishment and reduce the frustration that o…
Sentinel Up Shrinks Cost While Skyrocketing Satisfaction
A vendor that develops lighting measurement applications for industries including commercial lighting, automotive and aerospace provides customers wit…
NovelVox Unveils Credit Union Unity
This week, NovelVox unveiled the Credit Union Unity portfolio for contact centers. The newly released suite is geared to meet the specific needs - i.e…
The Need for Disaggregated Cloud Infrastructures
The need to disaggregate compute and storage resources is now an IT priority so that organizations can stretch their dollars and improve the utilizati…
Managed Cloud Services Offer Advantages for Financial Institutions
Managed private cloud services help middle market companies meet customers' specific business and regulatory requirements through customization within…
How IVR Can Boost Profitability
Modern IVR is full of capabilities that integrate with other business solutions and processes to make the most of customers' time on the phone - for b…
Keeping Customers Informed to Grow Revenue
Communication is key in business. Whether we're talking about the Monday conference call with the sales team or educating customers on product updates…
TMC Announces Recipients of the 2018 Cloud Computing Excellence Awards
TMC today announced the winners of the 2018 Cloud Computing Excellence Awards.
Cloud Computing Magazine Announces Winners of 2018 Backup and Disaster Recovery Awards
TMC today announced the recipients of the 2018 Backup and Disaster Recovery Awards, presented by Cloud Computing magazine.
Bright Pattern, Paxyl Partner to Proliferate Omnichannel Contact Center Presence
Bright Pattern announced a new partnership with Paxyl Solutions, enabling the new partner to offer mid-market and enterprise customers user-friendly, …
HIMSS to Serve as Stage for Spok Contact Center Solution Release
Spok Holdings is demonstrating its cloud-native enterprise communications platform that includes a fully integrated healthcare contact center with cli…
ITEXPO Explores CPaaS
ITEXPO provides a convergence point for the communications space, and this year's event took a deep dive into enterprise collaboration. The session, "…
Getting Down to Specifics with Software Monetization
Software companies today are putting an emphasis on monetizing their software by introducing new ways to generate revenue by providing their customers…
How to Identify and Eliminate the Pain Points across the Customer Journey
Discovering the root cause of a customer experience friction point requires a classification model that incorporates an exhaustive list of that compan…
What the Cloud Means for MSPs
The digital age is all about increasing monthly recurring revenue. Companies need to understand things are changing. People are seeing a huge shift in…
Transforming Toward an As-A-Service Model
Tech companies are attempting to adopt flexible consumption models to provide offerings as a service. Doing it right requires transforming both the bu…
The New Digital Workforce is Transforming the Workplace
The implementation of digital workers like AI and automation is transforming the very nature of human work.
Artificial Intelligence Is Driving New Virtual Assistant Tools in Customer Support
Artificial intelligence (AI) has been revolutionary for solutions that support networking, logistics, diagnosis, public safety and manufacturing. AI h…
Assessing Contact Center Agents for Empathy Skills
If you run a contact center, you're probably proud of your agent training program. (If you're not, hopefully you're figuring out a way to change it.) …
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Breaking News
Infosys and Nvidia Unveil Applied AI Cloud
Digital consulting firm Infosys has just announced the release of a new applied AI Cloud, which will allow developers to utilize machine learning hardware and software stacks across private and public networks.
Survey Shows Government Agencies Rapidly Migrating to Cloud Storage
A new survey release shows that many government agencies at all levels are adapting to cloud technology, while also noticing benefits after moving to FedRamp-authorized solutions.
Will 2021 be a Better Year for the Channel than 2020?
In the digitally accelerated COVID-19 environment of 2021 what are the top channel trends that organizations are facing? Here is my take on the channel's outlook in 2021, and what we can expect to see in the year ahead.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
