Latest News
Thales Finalizes Gemalto Acquisition
This week, Thales completed the acquisition of Gemalto. The nearly $5.4 billion dollar transaction results in a market leading security titan, offerin…
Avaya Furthers Partnership with Nuance to Add AI-based Natural Speech to Self-Service
Self-service is important to the contact center for many reasons. For starters, most people who get in touch with your company WANT to resolve their o…
Visual Engagement Technology: Overcoming an Over-Reliance on AI in Customer Engagement
There's little debate that the emergence of Artificial Intelligence (AI) has captured the hearts and minds of thought leaders, business people, govern…
How to Succeed with Proactive IVR Campaigns
While Interactive Voice Response (IVR) systems have been in use for decades and are still a key part of customer service, new technologies including m…
Noble Systems Making Contact Center Migration to Cloud Easy
A single code base make transitioning any contact center to the cloud an easy process that doesn't require re-training agents.
Viavi Solutions Selects Gemalto for Software Licensing Management
Viavi Solution touts global leadership in communications test and measurement and optical technologies. Embracing the SaaSy reality of today, Viavi ve…
Software License Management Keys
Software license management entails three key tenants, centralization, automation and end-user enablement.
Why Context is Key to a Personalized Customer Experience
In today's digital age, where just about anything can be accomplished online, customers have taken to self-service options as a first step in problem …
Noble Systems Shines at Enterprise Connect
Omnichannel contact center solution provider Noble Systems reports a growth in cloud revenue of 40 percent from 2017 to 2018. Showing off cloud capabi…
Using Caller Intent to Enhance Customer Experience
We live in a new world of customer expectations, where data and analytics rule the day and companies that are able to more effectively turn customer d…
Billing in a Multicloud World: The Great Challenge
If left unattended, the costs associated with multicloud environment can quickly get out of control.
Give Customers What They Want
Meeting the demands of modern customers starts with understanding your product through their eyes - what they like, what they dislike and general thou…
Five9 Finds Smart Messaging in WEBTEXT
WEBTEXT announced that is Five9 contact center messaging solution is now commercially available, allowing Five9 customers to leverage Twitter, Faceboo…
On Hold No More: Callback and InQueue Self-Service Options
Waiting on hold can be one of the most frustrating experiences for customers and, even if issues are ultimately resolved, there is often a negative pe…
Research Reveals IT/Cloud Professionals Rate Network Efficiency Number One Priority for Optimizing Data Center Performance
Efficiency and effectively reducing costs are the leading challenges internationally for today's data centers. In most situations, data centers are no…
Nuance Unveils New Agent AI Contact Center Bundle
Nuance unveiled the arrival of a contact center bundle bringing together artificial intelligence and agents to drive productivity via real-time insigh…
9 Ways Automation Will Improve Customer Experience
Customer service is overtaking product and price as the determine factor for which brands customers choose. Customers are looking for four key element…
Software Vendors Don't Overlook UX in Monetization Efforts
For businesses of all kinds, the customer experience is paramount. For software solution providers, the customer experience extends from the incubatio…
Radisys Adds Advanced Speech Recognition to Its MediaEngine Product
As the world becomes more automated and communications become smarter and more analytical, speech recognition becomes a critical element of communicat…
Ribbon Showcases Portfolio of Communications Software Solutions at MWC Barcelona 2019
Ribbon Communications Inc. - a global software leader in secure and intelligent cloud communications will be amongst other big names displaying how le…
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Breaking News
Infosys and Nvidia Unveil Applied AI Cloud
Digital consulting firm Infosys has just announced the release of a new applied AI Cloud, which will allow developers to utilize machine learning hardware and software stacks across private and public networks.
Survey Shows Government Agencies Rapidly Migrating to Cloud Storage
A new survey release shows that many government agencies at all levels are adapting to cloud technology, while also noticing benefits after moving to FedRamp-authorized solutions.
Will 2021 be a Better Year for the Channel than 2020?
In the digitally accelerated COVID-19 environment of 2021 what are the top channel trends that organizations are facing? Here is my take on the channel's outlook in 2021, and what we can expect to see in the year ahead.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
