Latest News
Transforming Toward an As-A-Service Model
Tech companies are attempting to adopt flexible consumption models to provide offerings as a service. Doing it right requires transforming both the bu…
The New Digital Workforce is Transforming the Workplace
The implementation of digital workers like AI and automation is transforming the very nature of human work.
Artificial Intelligence Is Driving New Virtual Assistant Tools in Customer Support
Artificial intelligence (AI) has been revolutionary for solutions that support networking, logistics, diagnosis, public safety and manufacturing. AI h…
Assessing Contact Center Agents for Empathy Skills
If you run a contact center, you're probably proud of your agent training program. (If you're not, hopefully you're figuring out a way to change it.) …
Contact Center Serving Solutions to Federal Employees Impacted by Shutdown
The partial government shutdown is impacting many people in many ways, but Eli Lily and Company is doing what it can to make sure diabetics are receiv…
Jive: How Cloud is Making Communications Better (Part 1)
We all wasting valuable time every day on tasks that decelerate our work processes due to inefficient of incomplete communications solutions. Unified …
Cloud Communications Week in Review: Avaya, CNSG, Creston & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
CNSG, nexVortex Sign Master Agent Agreement
NexVortex announced a freshly signed master agent agreement with Converged Network Services Group (CNSG). The pairing puts Exceptional SIP Trunking an…
Avaya Augments Desktop Experience
Avaya aims to improve the desktop experience with a number of new additions to its portfolio. These include headsets, expanded feature support as well…
Zappix Announces Amazon Alexa Integration
Zappix announced integration with Amazon Alexa to elevate the customer experience. Unveiled at NRF's BIG Show this week, the new integration will be a…
LicensingLive! Speakers Offer Advice on Adopting, Optimizing Subscription Models
If you're considering or are in the midst of shifting to a subscription licensing model, you'll want to have some flexible offerings, ensure company a…
Twilio Announces New Chief Product Officer
Twilio announced that as of January 14th, Chee Chew will serve as the cloud communications company's new Chief Product Officer. In joining the team, C…
Incessant Tech: Redefining the Future of Work with Digital Automation Strategies
As businesses continue to undergo their digital transformation projects, many of them are looking to automation as part of the answer. Hear more at Fu…
Tehama.io: Making Sure Businesses Can Function in the Cloud Era
SVP Gene Villeneuve tells us what's going on at Tehama and how the company is helping overcome some of the challenges of the cloud age so users can fu…
Wounded Warrior Project Picks Talkdesk
Wounded Warrior Project (WWP) announced the selection of Talkdesk's enterprise contact center platform to support the WWP's warrior Resource Center in…
LicensingLive! Speaker Roll Emphasizes 'The Power of Decision'
In an effort to help businesses decide to embrace change, Gemalto hosted ultra athlete Roll at its recent LicensingLive! event. There Roll emphasized …
Helpshift, Zipwhip Discuss Messaging, Texting, CX
Customer service continues to become more asynchronous, automated, intelligent, and proactive. Just look at what companies like Helpshift and Zipwhip …
Vector Capital to Acquire Aspect Software
Workforce optimization market leader Aspect Software announced a definitive merger agreement to be purchased by Vector Capital. The deal involves $100…
More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year
Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disr…
How to Sell Your Software Licensing Effort
Software licensing is key to business transformation. But for new licensing strategy to succeed, you need to demonstrate to the board and C suite how …
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Breaking News
How Cloud Computing Influences Artificial Intelligence
Cloud computing refers to the availability of computing power and cloud storage without the active management of the user. Some people define it as online data centers that many users can use at a time. Information Technology (IT) operation and on-premises data centers have evolved in the recent past. Renowned companies like Amazon and Microsoft are adopting artificial intelligence (AI) and cloud to integrate intelligent software automation. In this article, we discuss how cloud computing influences artificial intelligence.
Cloud CRM Leader Pega Taps Ironsphere to Enhance AWS Security with Privileged Access Management Software
This week, two companies launched a partnership that addresses the growing need for Cloud CRM security - Ironsphere, a secure access management software and services company serving large enterprises and telecom service providers, announced Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has selected Ironsphere's Privileged Access Management (PAM) software to further secure its Amazon Web Services (AWS)-hosted CRM as-a-service offerings.
The New Cybersecurity Frontier for Enterprises: The Browser
An emerging technology that is poised to grow dramatically given the explosion of Work From Home (WFH) scenarios caused by the global pandemic, Browser Isolation Technology (BIT) has been labeled by some prestigious industry analyst firms as nascent. But given the stakes, CISOs are taking a closer look at BIT, which is a cybersecurity software designed to physically isolate an Internet user's browsing activity (and the associated cyber risks) away from their local networks and infrastructure.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
